Daorueang Saelim

• Company Overview: with 537 Rooms
• Oversee Rooms Division operations including Front Office, Reservation, Club Lounge, Kid Club and Security Officer
• Maximize and exceed guest satisfaction by providing highly personalized, efficient and anticipating guest need
• Constantly seek to develop the expertise of those reporting to me
• Have a deep understanding of the hotel's Vision and integrate this into your division's daily activities
• Adjust to change in job requirement and the hotel's operational strategies to meet business needs
• Monitor division 's budget and proactively implement corrective action where necessary
• Oversaw day-to-day operations of 531-room hotel with staff of 50 employees.
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• Company Overview: Laos
• Oversee Room operation include reservation, Housekeeping
• Communication and Coordinated with Engineering to ensure room maintenance program are going smoothly
• Maximize and exceed guest satisfaction by providing highly personalized, efficient and anticipating guest need
• Coordinate with housekeeping and engineering in order to maintain and provided preventive maintenance program of the guest villas
• Responsible for the day to day management of the assigned villas
• Take ownership and leadership of all villas assigned to you including supervising, directing, assisting and ensuring the cleanliness and maintenance of guest villas
• Ensure staffing levels cover business demands
• Set departmental targets and objectives, work schedules, budgets, and policies and procedures
• Contribute to succession planning within the hotel and company
• Oversaw day-to-day operations of 531-room hotel with staff of 50 employees.
• Oversaw day-to-day operations of 39-room hotel with staff of 35employees.
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• Company Overview: - Room Division Manager 210 Room Including 7 Villas
• Oversee Rooms Division operations including, but not limited, to Front Office, Villa and Housekeeping
• Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement
• Operate within departmental budgets through effective stock and cost controls and well managed schedules
• Set departmental targets and objectives, work schedules, budgets, and policies and procedures
• Monitor the appearance, standards and performance of the Room Division Team with an emphasis on training and teamwork
• Ensure team members have an up-to-date knowledge of all room categories and amenities
• Maintain good communication and work relationships in all hotel areas and with external customers and suppliers

Company Overview: - Room Division Manager 148 Room Including Pre-Opening Experience

• Constantly seek to develop the expertise of those reporting to me
• Have a deep understanding of the hotel's Vision and integrate this into your division's daily activities
• Adjust to change in job requirement and the hotel's operational strategies to meet business needs
• Prepare our division's section of the annual plan
• Monitor division 's budget and proactively implement corrective action where necessary
• Control cost whilst ensuring the hotel's guest get value for money
• Conduct regular brief
• Concise, well- prepared meeting and ensure follow up
• Communicate effectively within the organization at all levels using the most appropriate communication method for the matter concerned
• Maintain an efficient and effective administrative system in division
• Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.

• Company Overview: 79 room with 12 Pool Villa
• Provide a professional, advisory and executive support service to the direct of Guest Service to assist in meeting the strategic gold of the rooms division
• Prepare relevant departmental operation and manning budget for coming year for approval
• Conduct regular performance feedback and review to his/her team
• Evaluate employee, recognition of work well and perform disciplinary when necessary
• To effectively implement Room Division objectives as guest service satisfaction targets, financial targets, revenues and profits
• Ensure service standard re consistently reviewed and monitored, and in compliance with intercontinental brand and 3rd party inspection standards
• Attend promptly to guest complaints and requests

• Company Overview: 5
• Resort 66 Pool Villas with exclusive Butler Service settled in an area of 20 acre, Award winning SPA Six Senses and a well-known Fine Dining Restaurant "Dining on the Rocks"
• Overall overview related to Butler Organization, Business Center, Call Center, Drivers, Airport Representatives
• Build a thorough rapport with all VIP and Resort guest and maintain interaction in order to facilitate guest recognition and obtain specific individual need, likes, dislikes and preferences in order to maintain guest history file
• Coordinate with reservations, assigning rooms, and handling billing and accounts
• Exclusive and personalized service
• Training and development working in line with company / brand standards
• Understanding of budgets & Capex, analysing and managing cost
• Lease closely with Housekeeping and Engineering
• Reporting to Executive Assistant Manager

• Company Overview: 5
• Resort 79 Rooms and 16 over Water Villas, Beach Club
• Coordinates front-office activities of the resort
• Reservation and room assignment activities
• Handle quests request and inquiries
• Responsible for the weekly working schedule and assigns duties and shift to subordinate staffs
• Observes performances to ensure adherence to hotel policies and established operating procedures
• Confers and cooperates with other heads of departments to ensure smooth coordination of day to day activities
• Interviews and hire applicants
• Reporting to Front Office Manager, Resident Manager

• Company Overview: 5
• Resort 56 Pool Villas with exclusive Butler Service
• Guest 's personal assistant
• Supervision villa for entire period which is concern F & B and housekeeping skills
• Maximize the guest satisfaction
• Responsible for the smooth and efficient personal check-in and check-out of guests
• Ensuring the guest requirements are exceeded
• Responsible for an excellent kept guest profile and daily update on activities and guest preferences
• Working in line with the hotel 's policies and procedures
• Responsible for each and every requirement of the guest, during the course of the stay establishes a relation with the guest and ensure that all outlets meet guests' expectations by creating overall experiences
• Reporting to Villa Manager, Resident Manager and General Manager

• Company Overview: 5
• Resort
• Pre-Opening Team
• Involved in Villa set up as by Six Senses Brand Standards before opening
• Involved in creating SOPs and P&Ps which are required for the operation
• Extensive training for the host related to Front Office and Butler duties
• Acting as a Mentor for all Butlers to ensure Quality standards are in place and followed
• Build a thorough rapport with all VIP and Resort guest and maintain interaction in order to facilitate guest recognition and obtain specific individual need, likes, dislikes and preferences in order to maintain guest history file
• Coordinate with reservations, assigning rooms, and handling billing and accounts
• Reporting to Front Office Manager
• 5
• Resort

• Company Overview: 5
• Resort 66 Pool Villas with exclusive Butler Service settled in an area of 20 acre, Award winning SPA Six Senses and a well-known Fine Dining Restaurant "Dining on the Rocks"
• Ensure Quality standards are in place and followed
• Front office duties
• Supervision of rooms before arrival and during guest stay
• Establish a relation with the guest and ensure that all outlets Meet guest Expectations by creating overall experience
• Reward "Host of the month"

• Responsible for all related duties of Front office and night receptionist

• Guest service, front office duties