Daniel Antonio Rodriguez Ocampo

• Trained and guided team members to maintain high productivity and performance metrics.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
• Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
• Collaborated with chefs and kitchen staff to ensure timely execution of high-quality dishes for each event.
• Implemented ongoing menu evaluations, adjusting offerings based on feedback from clients and industry trends.
• Led team training sessions to educate staff on proper food handling, safety procedures, and presentation techniques.
• Contributed to increased sales revenue by upselling premium drink options when appropriate.
• Assisted in menu development by suggesting new drinks based on customer feedback and preferences.
• Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
• Implemented cost control measures to maximize profit margins without compromising on quality or service levels.

• Maximized customer service by training staff, overseeing operations, and resolving issues.
• Crafted special drink and cocktail menu items for seasonal offerings.
• Implemented drink prep procedures, significantly reducing wasted stock.
• Collaborated with kitchen team for seamless integration of food and beverage offerings.
• Enhanced team performance through regular reviews and constructive feedback, fostering culture of excellence.
• Coordinated with kitchen to improve speed and quality of food service, enhancing overall customer experience.

• Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
• Upsold daily specials and beverage promotions to exceed daily sales goals.
• Maximized customer service by training staff, overseeing operations, and resolving issues.
• Kept alcoholic beverages well-stocked and organized to meet expected demands.
• Crafted special drink and cocktail menu items for seasonal offerings.
• Improved customer service rankings by resolving issues quickly and accurately.
• Developed and implemented business strategies to achieve business goals and stay competitive.
• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
• Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.

• Researched and identified opportunities for account growth, account penetration and market expansion.
• Monitored market trends and competitor activities to identify areas of potential opportunity.
• Reached out to potential customers via telephone, email and in-person inquiries.
• Negotiated and closed long-term agreements with new clients in assigned territory.
• Created reports and presentations detailing business development activities.
• Developed new business by networking with prospects and valuable customers
• Maintained effective supply levels by monitoring and reordering food stock and dry goods.
• Oversaw food preparation and monitored safety protocols.
• Verified prepared food met standards for quality and quantity before delivering to customers.
• Increased kitchen efficiency by streamlining processes, reducing waste and mentoring team members on proper procedures.
• Performed client research and identified opportunities for account growth, account penetration and market expansion.

• Researched and identified opportunities for account growth, account penetration and market expansion.
• Negotiated and closed long-term agreements with new clients in assigned territory.
• Oversaw recruitment, hiring and evaluation of administrative staff, nurses and doctors.
• Represented office during board and community meetings, delivering supporting information and announcing new facility programs and initiatives.
• Kept records of expenses and monitored budget while recommending opportunities for cost savings.
• Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
• Prepared sales presentations for clients showing success and credibility of products.
• Evaluated patient care and initiated procedural changes for increased benefit.
• Discussed medical histories with patients in effort to provide most effective medical advice.

Grand Mercure Danang - 5-star hotel - Central Vietnam

Working with 3 restaurants providing and interesting taste of Vietnamese – Asian food and classic grilled selections of standard to premium cuts:

(La Rive Gauche, The Golden dragon, Veranda Grill) and 1 bar (Nirvana bar)

• Achievements: Trained/Educated others (service sequence & guest engagement), elected to do or lead something/restaurant team, maintained high standard of guest satisfaction, making improvements to the running of the business and developing the restaurant., handling customer enquiries and complaints, following and implementing
• HACCP standards from the restaurant to kitchen, working and implementing new promotions and strategies according to our guest target.
• Working hand to hand with marketing and sales department to use social media to improve FB sales and approach new and young clients to become tendency in the local area and above
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
• Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
• Maximized performance by monitoring daily activities and mentoring team members.
• Evaluated employees' strengths and assigned tasks based upon experience and training.

Mercure Danang French Village Bana Hills | 4 Star Hotel in Bana Hills (mercure-danang-banahills-french-village.com)

• Task force for F&B department
• From authentic Vietnamese and Asian dishes to fusion dishes as well as gastronomic delights from Europe, with 11 restaurants, coffee shops and bar carter to feeling of foodie desires
• Achievements: guest satisfaction reflected in social media comments, Increased sales figures
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Evaluated account and service histories to identify trends, using data to mitigate future issues.
• Onboarded new employees with training and new hire documentation.
• Accomplished multiple tasks within established timeframes.

https://www.marriott.com/en-us/hotels/hktmb-phuket-marriott-resort-and-spa-merlin-beach/overview/

• Working with 9 outlets (5 restaurants, 3 bars and room service), 5 different types of buffet and concept to satisfy the different tastes of our guest
• Achievements: elected to do or lead something/restaurant team, managed restaurant breakfast staff of over 16 full-time and part-time employees, Maintained high standard of guest satisfaction, employee hygiene
• Create personal connections: Applying the rule not only with our guests but also with our teams
• The fundamental basis of giving an excellent service lies in genuine ambition to make a difference on every opportunity that arises
• I take initiative and take decisions in which we can all contribute ideas for the best performance of our service to the guest
• Respond to cues: always at the forefront of being able to go one step ahead of the needs of our guests; letting them know that their comfort is vital for us, and every need is to be anticipated.

• Analyzed past sales data and team performance to develop realistic sales goals.
• Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
• Presented products to clients using dynamic presentations and practical use-case scenarios.
• Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities.
• Remained current on industry trends to better understand customer needs, product effectiveness and sales tactics.