DANIEL CHAREUNSOUK
Bangkok,CO
Summary
Dedicated worker focused on customer satisfaction and providing high-quality service. Determined to exceed expectations and take on higher responsibilities.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Universal Banker
Westerra Credit Union
Parker, CO
01.2024 - 07.2024
- Assisted members in opening new accounts.
- Operated teller line efficiently.
- Assisted members in products, such as Certificates of Deposit.
- Greeted customers and answered inquiries in a professional manner.
- Provided excellent customer service by addressing customer needs in a timely fashion.
- Processed payments via cash, check, or credit card transactions.
- Resolved customer complaints promptly and efficiently.
- Followed proper cash handling procedures while completing transactions.
- Upheld strict standards for quality and performance.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Cultivated relationships with teammates to assist customers with inquiries or resolve problems.
- Updated accounts with recent information and processed customer payments.
- Leveraged opportunities to upsell company products and services while providing information and discussing options with customers.
- Escalated complex issues and set up appointments for further service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Supported sales team members to drive growth and development.
- Updated databases with new and modified customer data.
- Collected deposits or payments and arranged for billing.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Contacted customers about potential service upgrades, new services and account changes.
Financial Services Representative
Charles Schwab
11.2022 - 08.2023
- Achieved necessary qualifications by passing SIE and Series 7 exams.
- Answered client calls, providing support for various financial services, such as money transfers and wires
- Fostered relationships with new and existing customers through excellent customer service skills.
- Processed transactions quickly and accurately in accordance with established procedures.
- Ensured that all customer inquiries were answered promptly and completely.
- Worked collaboratively with other departments to provide comprehensive solutions for clients.
- Held financial conversations with clients and prospects to determine needs and provide appropriate solutions.
- Established strong and positive working relationships within organization to contribute to team success.
Specialty Team Trainer
Whole Foods Market
05.2022 - 10.2022
- Train new hires in the department.
- Facilitated up-to-date training for all team members.
- Conducted team training sessions, providing instruction on effective communication and problem-solving techniques.
- Developed and implemented curriculum for new hire onboarding program.
- Provided guidance to team members on best practices in customer service.
- Collaborated with management to identify areas of improvement in organizational processes.
- Assessed progress of employees during training programs, providing feedback as needed.
- Facilitated discussions among staff members regarding challenges related to job performance.
- Instructed new team members on correct procedures for operations.
- Planned and delegated group and individual work assignments to trainees.
- Delivered group and individual needs-based training to personnel.
- Demonstrated proper use of equipment, ensuring safety and efficiency.
- Monitored employee progress, offering constructive feedback for improvement.
- Explained goals and expectations required of trainees.
Specialty Team Member
Whole Foods Market
11.2021 - 05.2022
- Handled premium products including cheeses, craft beers, and fine chocolates.
- Cut and prepared cheese for various catering platters.
- Handled receiving shipments and stocking products such as beer.
- Performed closing and opening duties efficiently
- Greeted customers and provided excellent customer service.
- Assisted with the stocking of shelves, end caps, and displays.
- Conducted product demonstrations to inform customers of new products.
- Maintained cleanliness in the store by dusting shelves, sweeping floors, and taking out trash.
- Organized backroom inventory according to company standards.
- Verified that all pricing was correct on merchandise items before putting them out for sale.
- Developed an understanding of current promotional offers and sales events.
- Collaborated with team members to ensure efficient workflow throughout the store.
- Answered customer questions regarding product features, benefits, availability.
- Processed incoming shipments in a timely manner while maintaining accuracy of inventory records.
- Communicated effectively with both customers and colleagues in order to provide exceptional customer service.
- Participated in regular training sessions to stay up-to-date on new products and services offered by the store.
- Created effective visual merchandising displays that increased traffic flow through the department.
- Followed restaurant guidelines in regards to food safety and hygiene to prevent illness.
- Observed safe work practices and conducted safety inspections to reduce workplace accidents.
- Greeted customers to determine wants or needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Answered store and merchandise questions and led customers to wanted items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Organized store by returning merchandise to proper areas and restocked displays.
- Recommended, selected and located merchandise based on customer desires.
- Described merchandise and explained use, operation and care.
- Prepared merchandise for purchase.
E-Commerce Team Member
Whole Foods Market
09.2021 - 11.2021
- Shopped and processed online grocery orders for timely delivery.
- Prepared customer orders for Amazon driver pickups.
- Resolved customer issues promptly in a professional manner.
- Addressed customer needs, responding to specific requests.
- Worked hard to learn required tasks quickly to maximize performance.
- Upheld high standards of productivity and quality in operations.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Set specific goals for projects to measure progress and evaluate end results.
Restaurant Manager
Santee Thai House
08.2018 - 07.2021
- Managed family-owned Thai restaurant and sushi bar.
- Acquired deep knowledge of business operations, including cooking and hard work ethics.
- Developed strong skills in business management through long-term hands-on involvement.
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Implemented effective marketing campaigns to increase revenue and improve brand awareness.
- Created new menu items based on customer feedback and industry trends.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Assisted with kitchen preparation during peak times as needed.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Established policies for cash handling procedures to maximize security measures.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Assisted staff by serving food and beverages or bussing tables.
- Oversaw food preparation, production and presentation according to quality standards.
- Delegated work to staff, setting priorities and goals.
- Distributed food to service staff for prompt delivery to customers.
Head Sushi Chef
Santee Thai House
Santee, SC
07.2010 - 07.2018
- Experienced in preparing sushi rolls, hand rolls, sashimi, and nigiri.
- Skilled in making rice and marinating it to perfection.
- Prepared sushi rolls with fresh ingredients and traditional recipes.
- Cleaned, cut, and prepared fish for sushi dishes.
- Organized the kitchen in a clean and sanitary manner to meet health standards.
- Monitored food supplies and ordered additional supplies as needed.
- Ensured quality of product was consistent throughout shift.
- Followed proper food handling techniques to ensure safety of customers.
- Assisted in opening and closing duties such as cleaning, restocking.
- Adhered to all local health department regulations and guidelines.
- Calculated accurate portion sizes when making sushi rolls or platters.
- Collaborated with other chefs in preparing meals for large parties or events.
- Efficiently handled multiple orders simultaneously during peak hours.
- Developed creative new recipes for unique sushi dishes.
- Communicated effectively with coworkers regarding customer orders.
- Stored raw ingredients correctly according to established protocols.
- Applied sauces, garnishes, condiments, and seasonings accurately.
- Prepared finfish, shellfish and fresh produce items to use in sushi.
- Assembled custom sushi rolls at request of customer.
- Safely utilized knives and other sharp instruments to prepare fish for sushi-making.
- Conversed with patrons and explained different sushi menu items and what ingredients were used in preparation.
- Stored and properly handled raw or prepared foods and non-food supplies.
- Sanitized counters, knives, utensils, plates and other items used in food preparation.
- Greeted restaurant guests arriving at establishment and explained special sushi items and options.
- Measured and assembled ingredients required for preparing standard recipes.
- Assessed inventory levels and placed orders to replenish goods before supplies depleted.
- Maintained cleanliness and organization of sushi bar and kitchen areas to meet health and safety standards.
- Performed live sushi-making demonstrations to engage and educate customers.
- Skillfully sliced and diced fresh fish, vegetables, and other ingredients with precision.
- Monitored and adjusted inventory levels to align with forecasted demand.
- Collaborated with front-of-house staff to ensure seamless service and customer satisfaction.
- Crafted custom sushi orders to accommodate guests' dietary preferences and allergies.
- Checked quality of food products to meet high standards.
- Prepared workstations with ingredients and tools to increase efficiency.
Cashier and Waiter
Santee Thai House
Santee, SC
07.2008 - 07.2010
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Verified customer age requirement for alcohol.
- Answered phone calls to assist customers with questions and orders.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Offered customers carry-out service at completion of transaction.
- Replenished condiments, silverware, napkins. as needed during meal services.
- Answered phone calls for reservations or takeout orders in a professional manner.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Served food and beverages to patrons and confirmed complete orders.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Education
HIGH SCHOOL DIPLOMA -
HOLLY HILL ACADEMY
05.2010
Associate of Arts - Culinary Arts and Hospitality
Johnson And Wales University
CharlotteSkills
- SIE
- Series 7
- Customer Service
- Committed to Skill Development
- Adaptable Team Member
- Financial product sales
- Deposit processing
- Payment processing
- Document preparation
- Branch operations
- Wire transfers
- Check processing
- Customer needs assessment
- Credit analysis
- Food handling
- Food presentation
- Frying
- Grilling
- Sauteing
- Recipe-based cooking
- Recipe modification
- Sanitation
- Contamination prevention
- Ingredients measuring
- Dish preparation
- Surface cleaning
- Food safety oversight
- Time management
- Food plating and presentation
- Recipes and menu planning
- New hire training
- Hospitality and service industry background
- Problem-solving
- Operations management
- Shift management
- Customer-oriented
- Menu development
- Menu pricing
- Point of sale (POS) system operation
- TIPS certified
- Certificates of deposit
- Account maintenance
- Cash handling
- Customer relationship management
- Account performance reviews
- Sales goals
- Teller transactions
- Performance monitoring
- Staff presentations
- Staff training
- New employee training
- Product demonstrations
- Task delegation
- Training documentation
- Multitasking and organization
- Staff education and training
Languages
English
First Language
Thai
Intermediate (B1)
B1
Certification
- SIE
- FINRA SERIES 7
Work Qualifications
- I can speak, write, and read English fluently.
- I can speak Thai but I can’t read nor write
- I have a Thai Citizenship
Timeline
Universal Banker
Westerra Credit Union
01.2024 - 07.2024
Financial Services Representative
Charles Schwab
11.2022 - 08.2023
Specialty Team Trainer
Whole Foods Market
05.2022 - 10.2022
Specialty Team Member
Whole Foods Market
11.2021 - 05.2022
E-Commerce Team Member
Whole Foods Market
09.2021 - 11.2021
Restaurant Manager
Santee Thai House
08.2018 - 07.2021
Head Sushi Chef
Santee Thai House
07.2010 - 07.2018
Cashier and Waiter
Santee Thai House
07.2008 - 07.2010
HIGH SCHOOL DIPLOMA -
HOLLY HILL ACADEMY
Associate of Arts - Culinary Arts and Hospitality
Johnson And Wales University
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