Cyril Nduaguba
Na kluea, chon buri,Thailand
Summary
Attentive Massage Therapist and Customer Care Service Manager, equipped with wonderful and healing massage techniques to provide focused therapeutic massage to customers. Promote sales goals and build long-term relationships with customers. Improving treatment quality through dedicated self-development and increasing retail sales through persuasive aftercare recommendations for a profitable service provision.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
3
3
Certification
Work History
Customer Care Service Manager
Prime Thai Massage Spa
Modimolle, Limpopo, South Africa
02.2020 - 02.2024
- Achieved increased customer retention rates through active listening and genuine engagement.
- Improved customer service experiences to facilitate organic growth and loyalty.
- Offered service recommendations to customers.
- Implemented customer follow up to uphold service standards.
- Offered prompt solutions to maintain customer satisfaction.
- Maintained excellent customer satisfaction by providing in-depth support.
- Applied positive customer service approach to increase satisfaction levels.
Massage/Spa Therapist
Prime Thai Massage Spa
Modimolle, Limpopo, South Africa
07.2017 - 01.2024
- Professionally and efficiently performed a diverse range of massage treatments.
- Delivered consistently high-quality treatments and improving overall customer satisfaction.
- Manipulated soft muscles and tissue for relaxation, sports therapy and the relief of tension muscles.
- Addressed client problems such as pain and tight muscles or fascia through therapeutic massage techniques.
- Assist in training newly team members on specific techniques in other to maintain standard service delivery.
- Showcased new treatments, promoting add-on sales and customer upgrades for increased spa profitability.
Spa Receptionist/Supervisor
Emma Beauty Spa
Sandton, Johannesburg, South Africa
03.2015 - 05.2017
- Received payments for product or service.
- Managed guests queries and reservations in person, online by telephone.
- Offer friendly support to customers.
- Updated clients on available promotions and discounts on offer.
- Kept reception area clean and organised to uphold professional office reputation.
- Oversaw bookings with accurate calendar management.
- Actioned customer feedback to promote continued service improvement.
Education
O-Level (WAEC) Equivalent to GSCE - Government/General Management
Ojim's Group Of Christian Collage
Port Harcourt, Nigeria 05.1998 - 06.2004
Skills
- Customer Care Service Skill
- Professional Massage Services and Techniques
- Excellent communication Skill
- Receptionist
- Supervisor
- General Work
- Driving
Languages
English
Fluent
Accomplishments
A 7 years service award from Prime Thai Massage Spa
Certification
- (Botanical Extracts) Certificate of attainment from Prime Thai Massage Spa South Africa
- (Biodroga System) Certificate of Advanced Biodroga Executive Treatments.
- Upgrading Training Course Certificate from Dee Spa Thailand
Affiliations
- Reading
- Care
Reference
Chima Ejiofor
Director at Prime Thai Massage Spa
Contact Detail: +27693924080
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Customer Care Service Manager
Prime Thai Massage Spa
02.2020 - 02.2024
Massage/Spa Therapist
Prime Thai Massage Spa
07.2017 - 01.2024
Spa Receptionist/Supervisor
Emma Beauty Spa
03.2015 - 05.2017
O-Level (WAEC) Equivalent to GSCE - Government/General Management
Ojim's Group Of Christian Collage
05.1998 - 06.2004
A certificate of attainment for massage services from Dee Massage Spa in Thailand and from Prime Thai Massage Spa in South Africa.
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