Cynthia G Costa
Multilingual Administrative Consultant | Remote Support Specialist | Digital Presence Manager
Bangkok
Summary
Detail-oriented and tech-savvy remote professional with over 5 years of experience in administrative operations, digital communications, and client-facing support. Fluent in English and advanced in Chinese mandarin, with a proven ability to streamline workflows, manage digital presence, and represent companies. Trusted by clients to handle sensitive operations, website and content creation, and modern professional branding. Constantly learning and enhancing skills pertaining to self and external development.
Overview
11
11
years of professional experience
4
4
Certifications
2
2
Language
Work History
Freelance Administrative Consultant & Digital Presence Manager
Freelance Administrative Consultant & Digital Presence Manager
01.2022 - Current
- Created branded business websites, social media, and digital business cards
- Managed calendars, inboxes, invoices, and online tools for busy founders
- Designed and delivered digital presence kits and remote onboarding materials
- Entered and tracked business contracts and spreadsheets with 100% accuracy
- Attended Zoom meetings as client rep; managed follow-up and documentation
Customer Support Representative (Multilingual)
Client Confidential
10.2019 - 01.2022
- Provided tier-1 support via email and live chat in English and Portuguese
- Assisted in training documentation for internal use and user guides
- Monitored customer feedback and relayed insights to product teams
Part Time English Teacher
English Never Sleeps
12.2014 - 01.2020
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Increased student motivation by providing timely feedback and recognizing individual achievements.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Personalized curriculums
Education
Bachelor In TESOL - Education
University of Paris, Rattanakosin
BangkokCertificate In Web Design - IT
Alison
04.2025
Bachelor International Business Trade & Economics - International Economics 2021
Guilin University of Technology
Guilin,China 01.2016 - 1 2019
Skills
Remote Executive Assistance
Bilingual Client Support (EN/CN)
Google Suite
Notion
Slack
Trello
Calendar Management
Email Management
Website Creation
Google Sites
Canva
Wix
Digital Business Cards
Branding
Basic SEO
Analytics Reporting
Contract Management
Invoice Management
Multilingual
Fast learner
Microsoft Excel
AI
UGC creation
Discretion & Confidential task handling
Certification
Google Workspace Admin Essentials
Accomplishments
- Certified in Web Design & Development
- Currently training in Artificial Intelligence tools
- Delivered 3+ full digital branding kits for international clients
- Built and launched custom websites using Google Sites + Canva
- Organized 100+ contracts into a streamlined master system
- Created digital presence kits for business and personal brands
- Supported remote teams across 3+ timezones
- Maintained 100% client satisfaction on freelance projects
Timeline
Freelance Administrative Consultant & Digital Presence Manager
Freelance Administrative Consultant & Digital Presence Manager
01.2022 - Current
Customer Support Representative (Multilingual)
Client Confidential
10.2019 - 01.2022
Bachelor International Business Trade & Economics - International Economics 2021
Guilin University of Technology
01.2016 - 1 2019
Part Time English Teacher
English Never Sleeps
12.2014 - 01.2020
Bachelor In TESOL - Education
University of Paris, Rattanakosin
Certificate In Web Design - IT
Alison