Summary
Work History
Overview
Skills
Software
Timeline
Accomplishments
Education
Hi, I’m

Natdanai Chunsiritanon

IT Manager
Lat Phrao,Bangkok
Natdanai Chunsiritanon

Summary

Dedicated IT Manager takes hands-on approach to running problematic information technology projects. Boasts over 17 years of experience overseeing technical and planning aspects of tech deployments, installation, maintenance and troubleshooting. Particular focus on juggling cost-benefit analysis and technical requirements. Conducts formal project reviews and assessments to meet strict organizational and regulatory expectations.
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated [Product or Service] expertise, including competitive offerings.

Work History

IT Solutions System Co.,ltd
Bangkok

IT Project Manager
02.2022 - 02.2024

Job overview

  • Monitored project performance to identify areas of improvement and make adjustments.
  • Developed detailed project plans, outlining clear objectives, timelines, and deliverables for IT projects.
  • Developed project plans identifying key issues, approaches and performance metrics.
  • Managed cross-functional teams to ensure efficient allocation of resources and successful project completion.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Implemented best practices to drive quality IT project delivery.
  • Devised test plans to validate accuracy of IT projects.
  • Coordinated with external vendors to deliver IT project components.
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
  • Delivered reliable solutions by overseeing software design, development, testing, implementation, and support phases of IT projects.
  • Established and enforced project timelines and deadlines.
  • Managed projects from procurement to commission.
  • Updated customers and senior leaders on progress and roadblocks.
  • Developed and introduced IT strategies to improve operational efficiency.
  • Assessed and analyzed customer requirements to develop effective IT project plans.
  • Proposed and implemented system enhancements to improve performance and reliability of storage environment.
  • Organized internal audits and led efforts to determine and remedy deficiencies.
  • Improved resource utilization by analyzing performance metrics and adjusting staffing levels accordingly.
  • Conducted quality assurance to verify accuracy of data used in IT projects.
  • Identified plans and resources required to meet project goals and objectives.

Pzent Technology Co. Ltd
Bangkok

Product & Service Supervisor
04.2018 - 02.2022

Job overview

  • Monitored front areas so that questions could be promptly addressed.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Implemented quality control measures to ensure consistent levels of excellence across all aspects of service delivery.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Handled customer complaints and inquiries.
  • Assisted with training and development of team members.
  • Reduced service downtime with proactive maintenance scheduling and quick response to equipment malfunctions.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Managed daily operations of the service department, maintaining a high level of organization and productivity.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Provided primary customer support to internal and external customers.
  • Fostered a culture of continuous improvement within the service team, encouraging open communication and collaborative problem-solving to overcome challenges.
  • Answered constant flow of customer calls with minimal wait times.

Adasoft Co.,ltd
Bangkok

Hardware Product Manager
08.2015 - 04.2018

Job overview

  • Reduced production costs through strategic supplier negotiations and process improvements.
  • Led cross-functional teams to deliver high-quality products on time and within budget constraints.
  • Analyzed metrics to measure product performance.
  • Collaborated with sales teams to develop effective training materials that drove increased product knowledge among staff members, resulting in higher close rates.
  • Liaised with clients to better understand business needs and current market landscape.
  • Coordinated design meetings and decisions with internal departments and teams.
  • Collaborated with sales, marketing, and support teams to launch products on time and within budget.
  • Coordinated with design and media teams to develop high-quality creative assets.
  • Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.

Overview

17
years of professional experience
2
Languages

Skills

Operations Management

undefined

Software

Microsoft

Adobe

ERP

POS

Express

WINspeed

Hikvision

Timeline

IT Project Manager
IT Solutions System Co.,ltd
02.2022 - 02.2024
Product & Service Supervisor
Pzent Technology Co. Ltd
04.2018 - 02.2022
Hardware Product Manager
Adasoft Co.,ltd
08.2015 - 04.2018
SIBA Vocational College
Certificate of Vocational Education from Computer
04.2001

Accomplishments

Accomplishments
  • Reduced department operating costs by 70% in 1 months.
  • Designed and launched the VM Server 1577 Home shopping co.,ltd.
  • Documented and resolved form Google Sheet.
  • Achieved resolved by introducing ERP for tasks.
  • Supervised team of 53 staff members.
  • Achieved Result by completing Project Plan with accuracy and efficiency.

Education

SIBA Vocational College
2 Soi Phahonyothin 24, Chomphon Subdistrict, Chatu

Certificate of Vocational Education from Computer
04.2001

University Overview

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Natdanai ChunsiritanonIT Manager