Cristy Batino
Account Specialist
97/47 Moo 4, Soi Wisetsuk 1, Rawai, Phuket, Thailand,43
Summary
A highly motivated and enthusiastic Account Specialist, with 10 years of customer relations and customer service experience. Demonstrating drive and the ability to work well under pressure. I'm a resolute person whose fully committed to attendance and punctuality, time management and always interested to learn more.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
Work History
Account Specialist
TDCX Malaysia
Kuala Lumpur, NA
11.2023 - 03.2024
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Facilitated smooth onboarding process for new clients by effectively communicating expectations and requirements throughout transition period.
- Identified potential risks within client portfolios, implementing mitigation strategies to protect against losses.
Account Specialist
Concentrix Philippines
Cagayan De Oro City, NA
10.2018 - 08.2023
- Attend to customer needs about status of account. Was responsible for examining and resolving internal/external customer inquiries.
- Work on requests focusing on Return Authorization/Discrepancies, Warehouse Discrepancies, Carrier Claims and any other related issues that could result into inbound request or Account Receivables reconciliation request.
- Researching/Providing proper resolution to request/s received through our inbound customer-service group.
Account Specialist
Teleperformance Philippines
Cebu City
04.2015 - 04.2017
- Developed customized financial solutions for clients, addressing their unique needs and concerns.
- Ensured compliance with industry regulations by diligently reviewing account documentation and transactions.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
Sales Representative
FBC Worldwide Business Solutions, Inc.
Cagayan De Oro City, NA
03.2013 - 02.2015
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Expanded customer base through cold calling, networking, and relationship building.
- Managed over 50 customer calls per day.
Education
Bachelor of Science - Business Education
Central Mindanao University
Musuan, Maramag, Bukidnon Philippines 06.1997 - 04.2005
Skills
Time management abilities
Sales Techniques
Time management abilities
Microsoft Office proficiency
Teamwork and Collaboration
Timeline
Account Specialist
TDCX Malaysia
11.2023 - 03.2024
Account Specialist
Concentrix Philippines
10.2018 - 08.2023
Account Specialist
Teleperformance Philippines
04.2015 - 04.2017
Sales Representative
FBC Worldwide Business Solutions, Inc.
03.2013 - 02.2015
Bachelor of Science - Business Education
Central Mindanao University
06.1997 - 04.2005