Coline Grandclaudon
Brisbane
Summary
French holder of a working holiday visa with experience in the Australian workplace.
A highly competent and enthusiastic person with hospitality experience and diploma. Extremely adaptive individual who enjoys learning new skills, as well as quite fast at picking new skills up.
Overview
2
2
years of professional experience
Work History
Bartender Housekeeper Waitress
BanuBanu Resort
07.2023 - 10.2023
- Working long hours on a remote Island in a luxury resort with sometimes no days off.
- Serving and making complex drinks to customers while keeping a clean working area.
- Waiting tables in a high standing restaurant.
- keeping up with the restaurant and housekeeping stock myself (making the grocery lists)
- Having to work on my own as there were no manager, choosing my own working hours and being completely independent with the clients.
- Cleaning rooms at high speed while keeping them perfect for really demanding clients.
Waitress
The Beaufort
06.2023 - 06.2023
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
- Streamlined order accuracy by effectively communicating with kitchen staff, resulting in fewer returned dishes.
behind the counter waitress
Eat House
06.2023 - 06.2023
- Opening the shop : stacking the shelves, making sandwiches and wraps, cleaning the venue, putting up the outdoors tables and chairs.
- Taking food and coffee orders
- Serving costumers their hot and cold food, making them sandwiches and coffee. cleaning and closing the shop
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Collaborated with team members to consistently provide efficient service during peak hours.
Waitress
Market Ground
03.2023 - 06.2023
- Welcoming costumers and taking them to their tables, taking orders and making menu recommendations
- Serving food and drinks
- Picking up empty glasses
- Bringing the note and cash costumers
- Cleaning the restaurant : moping the floor, tidying the bar, making sure everything is in the right place for tomorrow shift
Waitress and hotel attendant
Marriott Hotel
10.2022 - 11.2022
- Preparing the hotel: making beds, cleaning the showers and toilets, moping the floor, vacuuming
- Running the bar, making the drinks, restocking, serving costumers
- Cleaning my work place and stowing away marchandise
- Collaborated with housekeeping team to ensure all rooms were prepared and ready for guest arrivals.
- Implemented eco-friendly practices in cleaning routines, reducing the hotel''s environmental impact.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
Waitress
Pirates Paradise
06.2021 - 09.2022
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Assisted management in training new waitstaff, sharing expertise on best practices for exceptional service delivery.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Reduced wait times for seating by efficiently clearing tables immediately after guests'' departure.
Education
RSA -
Professionalization Diploma In Service Professions - Hospitality
CAP Montpellier
Montpellier2022
A Levels - Litterature
St Joseph
Avignon2020
PSE1 - security exam -
Security School
Avignon2019
Skills
- Cocktails and drinks making
- Self-Directed
- Organization and Time Management
- Verbal Communication
- Customer Relations
- Dependable and Responsible
Languages
French
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Bartender Housekeeper Waitress
BanuBanu Resort
07.2023 - 10.2023
Waitress
The Beaufort
06.2023 - 06.2023
behind the counter waitress
Eat House
06.2023 - 06.2023
Waitress
Market Ground
03.2023 - 06.2023
Waitress and hotel attendant
Marriott Hotel
10.2022 - 11.2022
Waitress
Pirates Paradise
06.2021 - 09.2022
RSA -
Professionalization Diploma In Service Professions - Hospitality
CAP Montpellier
A Levels - Litterature
St Joseph
PSE1 - security exam -
Security School
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