COLIN QUAYLE

• Responsible for implementing Global L&D systems across all Minor Hotel Brands, including Anantara, Avani, Avani+ NH and NH Collection
• Project Lead and Trainer for new Anantara Butler-Villa Host 7- star Service
• Certified Trainer for Anantara, AVANI, and NH Brands
• Launched mentorship programs connecting experienced leaders with aspiring managers, promoting knowledge sharing throughout the company.

• Responsible for the delivery of training of all 5-star Butler Elite Team Members within the Sandals Hotels and Resort Group
• Created and provided training for all team members throughout 8 Caribbean Countries
• Developed a QA Learning and Development audit system which was focused on ensuring compliance with Learning and Development policies

• Provided Sales and Leadership training at various Blue-Chip companies, Banks, and media companies
• Worked with Salesforce, Success Factors and PitchBoy LMS systems
• Delivered engaging presentations and facilitated group activities, ensuring participants gained practical knowledge and hands-on experience.

• Set up Theme Park School Training Academy and facilitated workshops, including Guest Experience certification programs for Team Members at 3 theme parks
• Managed all Training for 3 Hollywood-inspired Theme Parks working alongside Columbia Pictures, DreamWorks, and Lionsgate Brands
• Engaged with local talent and utilized 70-20-10 protocols to develop personal development plans for UAE Nationals

Managed training for all staff working in the palaces of the Crown Prince of Saudi Arabia

• Wrote new training SOPS for FOH and BOH for all Palace staff
• Trained all FOH staff and private Butlers
• Delivered on-the-job training during live Palace operation for FB and operational teams

• Responsible for LD for 1600 employees working alongside CN and Marvel brands
• Designed and created new training programs for Health and Safety, Guest Relations, FB, and Operations departments
• Implemented individual development plans (IDPs) and aligned them to the annual training plan and calendar, ensuring that budgets are managed to meet the needs of learners and the organization
• Championed a culture of continuous learning within the organization, fostering an environment of growth and development for all employees.

• Development of training plans and budgets focusing on Guest Service, Leadership, Corporate Wellness
• Set up training department from the beginning (new brand)
• Managed and created training for twenty hotel openings in 28 months
• Responsible for house Quality Assurance and Mystery shopper audits
• Assessed skill gaps for employees and developed training courses to meet identified needs.

• Set up performance management system, personal development, and succession planning
• Developed and trained corporate training programs and wellness initiatives Group-wide
• Implemented high potential employee program and development of in-house talent
• Coached and trained GMs and ExCom members

• Set up performance management system, succession planning, and high potential employee network
• Created prototype development programs consisting of speed reading and memory training
• Leadership, Guest Service, Sales, and Middle Management training facilitation
• Directed operational quality control management systems
• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.

• Managed Villa Butler training program
• Managed E-Cornell Learning program
• Implemented and delivered pre-opening training and recruitment systems at Six Senses Hideaway Samui and Evason Phuket
• Managed in-house talent through personal development planning and created training for high-potential hosts
• Directed and inspired 'Six Senses Training Culture' through the implementation of training and quality control programs across the resort

• Developed and implemented onboard passenger entertainment program
• Created an onboard cruise schedule and hosted passenger entertainment
• Introduced new and original passenger activities to add value to the guest experience

• Conducted training, HR, and quality audits
• Assisted in the setting up of the training academy, standard operating procedures, and training manual
• Conducted orientations, team-building sessions, and service training for over five hundred staff members
• Enhanced employee performance by developing and implementing comprehensive training programs.