Claire Cheng
Enmore
Summary
Energetic, hands-on leader with 5+ years of experience in management, inventory control, and delivering top-notch customer service. Passionate about finding smart solutions to challenges, motivating teams to perform their best, and making day-to-day operations run like clockwork. Known for staying calm under pressure, adapting quickly, and always putting people first — whether it’s customers or colleagues.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
4
4
Languages
Work History
Declaration Vote Issuing Officer
NSW Electoral Commission
09.2024
- Voting Assistance
- Record Keeping
- Guidance Provision
- Conflict Resolution
- Compliance Enforcement
- Confidentiality Maintenance
- Accuracy and Integrity
- Customer Service
Equities Associate (call center)
CommSec
06.2024 - Current
- Customer Service Excellence
- Call Handling Expertise
- Customer Relationship Management
- Process improvement
- Collaboration
- Risk management
- Account origination and maintenance
- Data Security and Confidentiality Maintenance
Operations Manager
The Good Guys
03.2021 - 06.2024
- Inventory Management
- Stocktake
- Supplier Chain/Non-Stock claim
- RLO processing
- New Team Member Induction and Training
- Operation/Warehouse team Hiring
- Develop Training Plans
- Customer solution
- Rostering
- WHS compliance
Warehouse Coordinator
The Good Guys
11.2020 - 03.2021
- Stock Control & Inventory
- Stock Receiving
- Stocktake
- Supplier Claim
- Delegation
- Supplier Delivery Booking
Operations Coordinator
The Good Guys
10.2019 - 11.2020
- New Team Member Training
- Customer Service & Solutions
- Cash Handling
- Banking Reports
- Delegation
- Point-of-Sale Operation
- Achieving KPI Targets
Administrative Assistant
The Good Guys
10.2018 - 10.2019
- Customer Service
- Internal & External phone call & email maintenance
- Cashier
- Banking Reports
- Credit Sales Reports
- Point of Sale Operation
Administration
Li Kung Biomedical
09.2015 - 02.2016
- Customer Service
- Customer Detail Data Entry
- Gallery Guide
- Inventory Management
- Receptionist
- Phone Call Maintenance
Sales Supervisor
Nature Republic
05.2014 - 09.2015
- Store Opening & Closing
- Inventory Management
- Roster Management
- Customer Service
- Sales Trainer/Cashier
- Banking Reports
Research assistant
National Cheng Kung University
08.2009 - 12.2012
- Cell culture
- Cell maintain and expand
- Research protocol design
- Research project assistance
Education
Certificate IV - Work Health and Safety
TAFE
02.2024 - 12.2024
Masters - Mechanical Engineering
FarEast University
09.2008 - 07.2010
Bachelor - Polymer Materials Engineering
Kun-Shan University
09.2004 - 06.2008
Skills
- Leadership
- Crisis management
- Excellent Decision-Making
- Customer service
- Inventory Management
- Data analyzing
Publications
Alpha-Mangostin Reduces Pericellular Fibronectin on Suspended Tumor Cells and Therapeutically, Life Journal, https://www.mdpi.com/2075-1729/12/9/1375
Summary
Results-driven and adaptable professional with 5+ years of experience in management, customer service, and operational leadership. Passionate about creating efficient workflows, building strong teams, and delivering excellent customer experiences. Known for staying calm under pressure, solving problems creatively, and motivating others to achieve shared goals. Eager to apply my diverse skill set in dynamic environments and continue making a positive impact.
Thank you for your time and consideration
Timeline
Declaration Vote Issuing Officer
NSW Electoral Commission
09.2024
Equities Associate (call center)
CommSec
06.2024 - Current
Certificate IV - Work Health and Safety
TAFE
02.2024 - 12.2024
Operations Manager
The Good Guys
03.2021 - 06.2024
Warehouse Coordinator
The Good Guys
11.2020 - 03.2021
Operations Coordinator
The Good Guys
10.2019 - 11.2020
Administrative Assistant
The Good Guys
10.2018 - 10.2019
Administration
Li Kung Biomedical
09.2015 - 02.2016
Sales Supervisor
Nature Republic
05.2014 - 09.2015
Research assistant
National Cheng Kung University
08.2009 - 12.2012
Masters - Mechanical Engineering
FarEast University
09.2008 - 07.2010
Bachelor - Polymer Materials Engineering
Kun-Shan University
09.2004 - 06.2008
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