Hi, I’m
Ciralyn Butkosa
Front Desk Officer
Khon Kaen
Summary
Over seven years experiences running a busy reception area and successfully interacting with diverse and demanding groups of people. An excellent track record of efficiency and effectiveness in managing communications and customer relationships.
Overview
10
years of professional experience
2
Languages
Work History
S Sriracha Hotel
Front Desk Supervisor
03.2022 - 04.2023
Job overview
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Empowered front desk staff by promoting a supportive work environment and recognizing individual achievements, resulting in increased morale and productivity.
- Collected room deposits, fees, and payments.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Scheduled and assigned daily work and activities for team members.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Maintained accurate financial records by balancing cash drawers daily and conducting regular audits of transactions at the front desk area.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Trained team members on new hotel services and products to support promotional efforts.
OAKWOOD HOTEL & RESIDENCE SRIRACHA
CUSTOMER SERVICE REPRESENTATIVE
06.2020 - 02.2022
Job overview
- Works on Morning, Afternoon and Night shift.
- Check in - Check out.
- Dealing with all guests complains and inform the problem to the technician.
- Maintaining security and telecommunications systems.
- Keeping secure by following procedures, monitoring logbooks, and issuing visitor badges.
- Answering the telephone, taking and replying messages, providing information to callers.
- Reporting all accidents, injuries and potentially dangerous conditions to hotel manager.
- Dealing with guests over the telephone.
- Taking and inputting reservations.
- Upselling, or offering more expensive rooms to the guests.
- Finishing the night shift reporting, dealing with check out’s informations then sending emails to all the positions.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
ARTE HOTEL 19
RECEPTIONIST, GUEST SERVICE AGENT
11.2018 - 02.2020
Job overview
- Greeted and welcomed guests and provided them with a positive first impression of the organization.
- Directed guests and answered theirs question.
- Notified other workers of visitors arrival.
- Maintained security and telecommunications systems.
- Kept secure by followed procedures, monitored logbooks, and issued visitor badges.
- Answered the telephone, took and replied messages, provided informations to callers.
- Reported all accidents, injuries and potentially dangerous conditions to hotel manager.
- Took and inputted reservations.
- Upselled or offered new promotions to customers.
- Negotiated rates in hotels.
THE FIRM, BAR AND RESTAURANT
RECEPTIONIST
08.2017 - 10.2018
Job overview
- Deal with guests over the telephone.
- Took and inputted reservations.
- Upselled, or offered new promotions to customers.
EPIKUREAN HOTEL & LIFESTYLE
RESERVATIONS, MANAGER
06.2015 - 01.2016
Job overview
- Oversaw changes of original reservations and managed exchanges and refunds.
- Monitored reservations schedules, cancellations and no-shows.
- Read and interpreted the reservation system at speedy pace.
- Answered incoming calls and gave satisfaction replies to customer inquiries and complaints.
DUBAI TRAVEL
TRAVEL AGENT
06.2014 - 03.2015
Job overview
- Made arrangements for tours, including but not only limited to tourist attractions, transport, Accommodation and car rentals.
- Provided advices on destinations and packages to tourists.
- Made hotel and restaurant visits to improve any the information held by the travel agency such as cleanliness, range of services/facilities so that they can appropriately make recommendations to theirs clients.
HOTEL CITRUS 13
RECEPTIONIST
03.2013 - 05.2014
Job overview
- Organized, confirmed and processed all guests, check-ins and check-outs, room reservations, requested changes and room cancellations.
- Received and secured payment from hotel guests, verified and adjusted billing as needed.
- Activated and filed room keys.
Education
KNONKAEN VOCATIONAL COLLEGE
Vocational Certificate
01.2012
Skills
Professionalism
Customer focus
Handling pressure and tolerating stress
Organization and planning
Attention to detail
Initiative
Reliability
Multitasking
Listening skills
Problem-solving skills
Scheduling and planning
Hospitality services
Guest relations
Staff training and development
Issue resolution
Time management
Personnel management
Shift scheduling
Timeline
Front Desk Supervisor
S Sriracha Hotel
03.2022 - 04.2023
CUSTOMER SERVICE REPRESENTATIVE
OAKWOOD HOTEL & RESIDENCE SRIRACHA
06.2020 - 02.2022
RECEPTIONIST, GUEST SERVICE AGENT
ARTE HOTEL 19
11.2018 - 02.2020
RECEPTIONIST
THE FIRM, BAR AND RESTAURANT
08.2017 - 10.2018
RESERVATIONS, MANAGER
EPIKUREAN HOTEL & LIFESTYLE
06.2015 - 01.2016
TRAVEL AGENT
DUBAI TRAVEL
06.2014 - 03.2015
RECEPTIONIST
HOTEL CITRUS 13
03.2013 - 05.2014
KNONKAEN VOCATIONAL COLLEGE
Vocational Certificate