Summary
Overview
Work History
Education
Skills
Timeline
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Chutimol Looksuea

Chutimol Looksuea

Bkk

Summary

Diligent Customer Service Professional with proven ability to lead teams in enhancing customer satisfaction. Demonstrated success in resolving complex issues and streamlining processes. Known for effective communication and team-building skills.

Overview

21
21
years of professional experience
3
3
Languages

Work History

Customer Service Supervisor

TOTALENERGIES MARKETING (THAILAND) CO., LTD
10.2019 - Current
  • Verify Sales Order Requisition, order from e-LUB in accordance to the company procedure to ensure that input the right information into SAP system.
  • Responsible for ensuring that sales orders transactions in the system (SAP) i.e., sales order, Credit Note and Debit Note, etc., are accurate.
  • Ensure material master data in ELUB are updated and corrected.
  • Optimize the sales orders processes to support the business models e.g. supply proper products to customers in time with pricing effectiveness, intensively manage a significant sales orders process.
  • Supervise of customer service team to bring a strong coordination between sales teams and related functions.
  • Co-ordinate with other departments to facilitate the internal working process, and enhance efficiency & effectiveness of Sales teams’ performance, including stock & customer database management.
  • Support the reports to all concern in terms of sales orders.
  • Appoint to be SAP-SD key user who prepares or adapts training materials for end users and carries out training sessions as well as support the end users at local level.
  • Develop and maintain all sales order operation procedures to be conformed company policies.

Customer Service office

TOTALENERGIES MARKETING (THAILAND) CO., LTD
10.2014 - 10.2019
  • Verify Sales Order Requisition, order from e-LUB in accordance to the company procedure to ensure that input the right information into SAP system.
  • Responsible for ensuring that sales orders transactions in the system (SAP) i.e., sales order, Credit Note and Debit Note, etc., are accurate.
  • Handle stock allocation to make sure products delivery to meet customer requirement.
  • Maintain and filing all concerned documents e.g. Sales Order, Tax Invoice, Receipt, etc., also ensure that it has been kept properly.
  • Gather related receipt and collection documents and provide them to relevant salesman.
  • Coordinate with the supply chain team to ensure that smooth to release sales orders.
  • Coordinate with the sales team and customer to support the invoice document and sales report.
  • Provide sales reports to all need, e.g., sales team, customer, etc.

Sales administration (Temporary)

TOTALENERGIES MARKETING (THAILAND) CO., LTD
03.2014 - 09.2014
  • Call up the company's daily bank statement.
  • Provide documents that match the daily bank statement.
  • Manage the documents for receiving checks and billing sent back from WH.
  • Sorting inv no. and keep in the filing room

Membership Officer

CALIFORNIA WOW XPERIENCE PUBLIC COMPANY LIMITED
01.2004 - 01.2013
  • Work with company system (Aspen)
  • Create membership no. for customer
  • Issue CN/DN for customer
  • Update data for customer (address/ payment/ upgrade membership/ etc.)
  • Issue of membership card for customer
  • Check stock for contract form and membership card and order with vendor of company
  • Scan and sorting document before send to keep with the company who can take care of company documentation.

Education

Bachelor of Economics - Economics of Finance and Bank

The University of the Thai Chamber of Commerce

Skills

Outlook

Timeline

Customer Service Supervisor

TOTALENERGIES MARKETING (THAILAND) CO., LTD
10.2019 - Current

Customer Service office

TOTALENERGIES MARKETING (THAILAND) CO., LTD
10.2014 - 10.2019

Sales administration (Temporary)

TOTALENERGIES MARKETING (THAILAND) CO., LTD
03.2014 - 09.2014

Membership Officer

CALIFORNIA WOW XPERIENCE PUBLIC COMPANY LIMITED
01.2004 - 01.2013

Bachelor of Economics - Economics of Finance and Bank

The University of the Thai Chamber of Commerce

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Chutimol Looksuea