Excel
Chutiket Vanpetch
Summary
Professional customer analytics expert with focus on delivering actionable insights and enhancing customer experiences. Known for effective collaboration and achieving results in dynamic environments. Skilled in data analysis, trend identification, and fostering team success through adaptability and reliability.
Overview
2
2
years of professional experience
2044
2044
years of post-secondary education
2
2
Languages
1
1
Certificate
Work History
Sales and Marketing Manager
IC Energy Group. Co. Ltd
01.2022 - 08.2022
- Company Overview: Electric motorcycle retailer
- Analyzed sales and marketing data for improved strategies.
- Improved brand visibility with well-executed promotional campaigns and engaging social media content.
- Optimized sales processes, streamlining procedures for increased efficiency and better customer service.
- Applied strategic problem-solving skills to promptly resolve after-sales issues, significantly enhancing customer satisfaction and fostering long-term loyalty
Product Support (Special Program for Talent Development)
True Digital Group Co., Ltd.
01.2021 - 12.2021
- Company Overview: IoT and digital solutions
- Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
- Translated customer feedback into actionable user stories and acceptance criteria, facilitating streamlined application development and enhancing user experience.
- Implemented Agile methodologies to increase team productivity and enhance overall project outcomes.
- Collaborated with cross-functional teams to develop high-quality products that met customer needs.
- Led sales and marketing teams in formulating and executing go-to-market strategies, providing vital sales support, and conducting comprehensive product training sessions.
Strategic Planner (Internship)
Yindee Design
08.2020 - 12.2020
- Company Overview: Creative branding + Design solutions agency
- Conduct market analysis, and consumer insights to develop brand strategies aligned with business goals
- Delivered compelling presentations to executive leadership teams, securing buy-in for various brand initiatives.
- Developed brand messaging that effectively communicates the brand's value proposition, personality, and key messages to resonate with the target audience
Education
Master of Science - Marketing Analytics
Illinois Institute of Technology
Chicago, ILBBA - Marketing
Mahidol University International College
Nakhon Pathom, Thailand 04.2001 - 12.2020
Skills
Soft skills
Team leadership
Problem-solving
Analytical skills
Effective communication
Adaptive learning
Achievements And Community Involvement
- Top 5 finalist, Bosch Hackathon - Mobility Solutions
- A member of Student Association at Mahidol University International College
- International Student Ambassador at California State University Long Beach, CA
Software
Tableau
SQL
Certification
Google Analytics Individual Qualification (IQ) – Google.
Timeline
Sales and Marketing Manager
IC Energy Group. Co. Ltd
01.2022 - 08.2022
Product Support (Special Program for Talent Development)
True Digital Group Co., Ltd.
01.2021 - 12.2021
Strategic Planner (Internship)
Yindee Design
08.2020 - 12.2020
BBA - Marketing
Mahidol University International College
04.2001 - 12.2020
Master of Science - Marketing Analytics
Illinois Institute of Technology