Chutatip Watanasupapon

· Set and enforced performance and service standards to keep a consistent , high-quality environment devoted to customer satisfaction.

· Advise, guidance, provide the solutions for customer complains case to service center.

· Handling and closing the challenge customer complain cases.

· Monitor social media, guide, and provide the solution to social media team in terms of service.

· Ensure the spare part planning is aligned with sales plan and service center activities.

· Monitor and control the operation cost of service operations.

· Provide service guidance for internal and external teams and arrange training courses. Including Set up and implement online training app for salesperson for service campaign.

· Developed and implemented customer service standards and best practices to enforce compliance and meet criteria requirements.

· Collaborated with other departments to ensure that the new products/ongoing products campaigns are align with terms of services.

· Process Battery License application with functional team and government

· Prepare, analyses and circulate Sales report to relevant function on a daily and weekly basis.

· Prepare, analyses and circulate Sales report to relevant function on a daily and weekly basis.

· Set up data and maintenance information for Sales report for both direct and indirect partners.

· Set up, implement and maintenance online training app for salesperson and drive active user for the app by creating the campaign.

· Ramp up sales incentive program to Salespersons across the country, collect the data , validation, and arrange payment to their bank account.

· Handling social media for online and application training courses.

· Handle team administrative duty include workplace resource and welfare benefit for staffs.

· Support on ground Marketing activities by coordinating with Marketing team & agency include product training for salespersons.

· Provide secretarial support to the Head of department, including handling and compilation of confidential matters, meetings, appointments, travels, hotel reservations and business reports.

· Continues role from Nokia (Thailand) as Sales Assistant

· New responsibility for Department administrator (Provide support as special request eg. Travel management, meeting arrangement, back up team for Sales & Marketing)

· Responsible for Sales report , inventory report and analysis as daily and weekly basis

· Coordinate, Communicate with direct partners and direct customers for Sales programs and activities. And Screen phone call, enquiries and request and handle them with appropriate solutions.

· Prepare summary report and analyze varieties of Budget planning reports and cost controlling to Head of Sales and Financial Controller.

· Provide secretarial support to the Head of department, including handling and compilation of confidential matters, meetings, appointments, travels, hotel reservations and business reports.

· Organize team building activities for internal team and company trip.

· Facilitate internal and external documents such as Purchase Request, Purchase Order related to the campaign. Cooperating with purchasing and department to ensure their needs must match with the marketing plans including delivering punctually and keeping track to ensure timing of various media for campaign launching.

· Prepare summary report and analyzing varieties of Budget planning reports and cost controlling to Marketing Manager and Financial Controller.

· Coordinate all advertising campaigns, production, media, and other marketing material for marketing campaigns. Support and provide the advertising material needed for an outstation such as brochures, leaflets etc. as well as banners and signage.

· Coordinate sponsorship and barter with partners, facilitate all documents for internal and external launching campaign(s) such as MOU, contact and agreement.

· Reviewing and approve for communicate, advise , promote new products via social media such as, Facebook, Twitter ( communicate by posting the comments )

· Seeking new vendors, bidding, and selecting vendors for Marketing activity.

· Ramp up new website for local official website

· Handling Personal assistant tasks for Head of department (Meeting management & Arrangement) , Travel management , Scheduling Management

· Preparing invoices and payments associated with payroll reporting. Ensure that the payroll database reflects current and accurate information, verify and input pay and data changes.

· Be responsible for filing documents, maintaining client records together with compiling reports, statistical data and other related administrative activities & tasks.

· Manage all daily administrative activities such as filing, recording data, and compiling account payable report and monthly reports.

· Coordinate and provide services for other departments/ companies to ensure that all assigned works are effectively and corporately performed and assist relevant departments in exploring possible solutions and generating reports to notify team leaders.

· Preparing schedules appointments and coordinates with all concerned parties for arranging both internal & external meetings

· Rotation and back up for accountant staff : Account payable, Account receivable, General Ledger, and Taxation