Summary
Work History
Education
Skills
References
Timeline
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Chris Medhanakula

Chris Medhanakula

Business Development Manager
Bangkhen, Bangkok, Thailand,Thailand

Summary

Results-oriented business development management professional focused on exceeding revenue objectives and driving business growth. Excellent networking and lead development skills.

Contact me:

đź“ž 062 5615000

📧 medhanakula.c@gmail.com

Work History

Manager - Business Development

GHL (Thailand)
Bangkok, Thailand
08.2021 - Current
  • Reporting directly to CEO and managing submission on progress and performance of business projects in Thailand on regular basis.
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
  • Improved account management by predicting potential competitive threats and outlining proactive solutions.
  • Developed and promoted successful company sales and account management personnel into leadership positions to drive company growth.
  • Collaborated with sales and marketing departments to support business objectives and client acquisition.
  • Maintained project authority at all stages including project building, planning, status tracking, delivery and delegation of tasks.
  • Acted as the project interface between all relevant parties including the clients, external business partners and internal cross-functional project stakeholders.
  • Worked closely with the wider team to solve complex problems and develop customer specific solutions, considering key internal and external stakeholder groups’ various and dynamic demands and requirements.
  • Developed and implemented partners’ projects with local bank institutions, global leading financial technology companies and other business partners.

Executive, Business Development

Doctor Anywhere
01.2021 - 07.2021
  • Conducted research to identify new markets and customer needs.
  • Arranged business meetings with prospective clients.
  • Promoted the company’s products/services addressing or predicting clients’ objectives.
  • Planned and prepare presentations.
  • Communicated new product developments to prospective clients.
  • Oversaw the development of marketing literature.
  • Provided trustworthy feedback and after-sales support.
  • Built long-term relationships with new and existing customers.
  • Provided senior management with market feedback.

Senior Associate, Senior Associate

GHL (Thailand)
10.2020 - 12.2020
  • Enhance staff accomplishments and competence by planning delivery of solutions; answering technical and procedural questions for less experienced team members; teaching improved processes; mentoring team members.
  • Coach the junior member in the team.
  • Contribute to Branding and Marketing activities by doing the marketing research for Thai Market.
  • Identify business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.
  • Sell products by establishing contact and developing relationships with prospects; recommending solutions.
  • Maintain relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
  • Identify product improvements or new products by remaining current on industry trends, market activities, and competitors.
  • Prepare reports by collecting, analyzing, and summarizing information.
  • Maintain quality service by establishing and enforcing organization standards.
  • Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
  • Contribute to team effort by accomplishing related results as needed.

Associate, Sales

GHL (Thailand)
01.2020 - 08.2020
  • Identified, develop and maintain awesome relationship with merchants and partners
  • Reached out to customer leads through cold calling and emailing
  • Monitored and analyzed sales performance and to explored innovative ideas to increase sales.
  • Performed cost-benefit analyses of existing and potential customers
  • Presented, promoted and sold products/services using solid arguments to existing and prospective customers
  • Supplied management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services
  • Coordinated sales effort with team members and other departments
  • Expedited the resolution of customer problems and complaints to maximize satisfaction
  • Providing support for clients by learning about and satisfying their needs.
  • Maintaining a database of contact information.

Executive, Business Development

RGF HR Agent Recruitment (Thailand)
Bangkok, Bangkok
10.2019 - 12.2019
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Increased sales by offering advice on purchases and promoting additional products.

Supplier Relationship Center Executive

Hotelbeds
04.2017 - 10.2019
  • Unofficially promoted to Senior Supplier Relationship Center Executive in August 2019
  • Lead the team of 5 to 10 and to oversee all aspects of activity including managing the workload.
  • Prepared reports and analyzing data to assist management as they determine call center goals.
  • Prioritized and escalated the cases to the agents
  • Trained, and prepared call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products.
  • Ensured agents understand and comply with all call center objectives, performance standards, and policies.
  • Provided support to the Sourcing Team, coordinating work with the Market Manager, Contract Manager, Product Manager, and QC team.
  • Looked after the US, Canada, Indochina and Africa market
  • Competent working knowledge of all relevant in-house systems and procedures.
  • Coordinated with the customers, supplier and the relevant internal department to solve the problems or satisfy the customer request.
  • Prepared and gathered the related information for all involved departments for further investigation.
  • Dealt with complaints, including liaising with internal departments and external clients to ensure mutually agreed outcome is communicated to the client.
  • Handled of bookings, incoming calls/email inquiries from clients/supplier partners, adhering to company policy and compliance guidelines.
  • Monitored of system in-trays and liaising with internal departments, external suppliers and clients as necessary to ensure that bookings and queries/issues are processed efficiently.
  • Provided total operational support for clients, minimized and processed book outs and in-house complaints adhering to the service level agreements and ensured appropriate alternatives/compensation is provided where necessary.
  • Maintained at a high service level adhering to the agreed KPI's and SLA's.
  • Retained a good relation for both internal/external customers, build win-win relationships with our commercial partners, focused on our mutual benefit.

Education

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University of the Thai Chamber of Commerce,  BBA

Skills

Business partnership development

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References

Mr. Kanin Kaewwandee

Manager– Sales - GHL (Thailand) Co., Ltd.

M : +66917271969

Timeline

Manager - Business Development

GHL (Thailand)
08.2021 - Current

Executive, Business Development

Doctor Anywhere
01.2021 - 07.2021

Senior Associate, Senior Associate

GHL (Thailand)
10.2020 - 12.2020

Associate, Sales

GHL (Thailand)
01.2020 - 08.2020

Executive, Business Development

RGF HR Agent Recruitment (Thailand)
10.2019 - 12.2019

Supplier Relationship Center Executive

Hotelbeds
04.2017 - 10.2019

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University of the Thai Chamber of Commerce,  BBA

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