Chookiat Watanasupapon

Services customers in Thailand more than 20 years of experience in the IT industry, including ISPs, computers, and mobile phones. Proven expertise in managing teams, vendors, and retailers to drive customer satisfaction and achieve win-win business outcomes. Generated THB 20M in revenue for the after-sales service team. Managed over 1,300 retail shops across Thailand, optimizing cost efficiency while ensuring high client satisfaction. Led service operations to resolve customer device issues efficiently. Strong customer focus with a track record of driving high customer and dealer satisfaction. Skilled in commercial negotiations with retail shops and vendors to integrate service solutions. Passionate about overcoming challenges in customer service, consistently exceeding expectations. International work experience with adaptability in diverse and dynamic environments.

• Wire&Wireless, 01/01/16, Current, Manager, Managed 10 People in 2 teams: After-Sales Service Partner team and Call Center team., Drive the satisfaction score for 90-95% from 1,3xx Partners and 85-90% from customers., Generate revenue to the company in Year 2023 for THB 20M., Perform the innovation for 9 items for the team in Year 2020 to CP Innovations., Volunteer to help people who victims on Tropical storm Pabuk on behalf of company., Build and maintain strong business partnerships., Negotiate, resolve issues, and ensure partner satisfaction 90-95% for 5 Years continues., Provide after-sales support and address product/service concerns for product burned in the box., Coordinate with sales, technical, accounting, and other teams for selling devices and incentive payments., Identify and expand business opportunities for 2nd year warranty as a product.
• Nokia (Thailand) Co., Ltd., 01/01/06, 12/31/14, Customer Support & Service Manager, Led a team of 2 subordinates and managed 3 key vendors., Oversaw 17 Nokia Service Centers and 200+ retail drop-off points across Thailand., Focused on service improvement and cost efficiency., Developed and coached team members to become proactive decision-makers., Launched the Repair Avoidance Project with 200+ retail shops., Reduced turnaround time (TAT) from 21 to 10 days., Achieved No.1 ranking in nationwide after-sales service satisfaction., Implemented cost-saving measures for 200 retail shops.
• Acacia I.T. Services, 01/01/03, 12/31/06, Service Quality Unit, Conducted customer service training for front counter staff., Managed high-priority cases and provided official response letters to customers., Resolved HP product complaints for Thai Military Bank., Strengthened customer issue awareness across retail shops.
• IM&P Services, 01/01/01, 12/31/03, Technical Support, Provided remote troubleshooting for corporate and walk-in customers., Managed job assignments for on-site engineers.