Chonlawan Bunjong

Operations Leader with over 4 years of progressive experience in team leadership, process optimization, and service delivery across leading multinational companies. Proven ability to exceed KPIs and SLAs, lead high-performing teams, and support HR functions such as recruitment, payroll review, leave tracking, and behavior monitoring. Skilled in driving operational efficiency through data analysis, structured reporting, and proactive problem-solving. Known for a people-first leadership style, strong stakeholder management, and a consistent focus on continuous improvement in fast-paced, dynamic environments.

• Effectively managed daily team operations to meet and exceed KPIs, SLAs, and client expectations across quality, productivity, and turnaround time (TAT), driving measurable improvements in overall process efficiency and client satisfaction.
• Led structured performance management and coaching initiatives, including weekly 1:1s, monthly appraisals, and individualized development plans—resulting in a marked increase in goal attainment, skill progression, and employee engagement scores.
• Communicated operational progress to clients through structured status updates, project tracking tools, and KPI dashboards—ensuring service delivery adhered to agreed timelines, budget expectations, and contractual standards.
• Delivered data-driven insights and operational reports for internal leadership and client stakeholders, identifying trends, flagging potential risks, and driving strategic decisions through real-time dashboards and actionable metrics.
• Collaborated with HR in recruitment activities, including resume screening, coordinating and participating in interviews, evaluating candidates, and supporting seamless onboarding.
• Supported payroll accuracy verification by cross-checking team attendance, approved leaves, overtime, and shift schedules against payroll reports—ensuring timely and error-free compensation with 100% compliance during internal audits.
• Maintained detailed employee records, including leave balances, attendance logs, and timesheets, to support real-time resource planning, coverage forecasting, and headcount management during peak and off-peak periods.
• Promoted employee engagement and well-being by proactively resolving interpersonal conflicts, offering individualized support, and fostering an inclusive team culture in alignment with HR policies—contributing to lower attrition and higher morale.