Chisanupong Thongnoppakaoaree

Oracle Fusion Cloud Application.

Oracle Fusion Enterprise Resource Planning Cloud Service.

- General Ledger (GL)

- Accounts Payable (AP)

- Accounts Receivable (AR)

- Fixed Assets (FA) & Lease Accounting

- Cash Management (CM)

- Inventory, Costing, Order Management

Oracle Fusion Enterprise Resource Planning for Self Service Cloud Service.

- Self Service Expenses

Oracle Fusion Procurement Cloud Service

- Purchasing, Procurement Contracts, Self Service Procurement

- Sourcing Cloud Service

- Supplier Portal Portal

- Supplier Qualification Management

Oracle Fusion Enterprise Performance Management.

- Financial Consolidation & Close System (FCCS)

iCE Tax.

Application Support and Issue Resolution.

• Provide Level 1/3 support for Oracle Fusion ERP modules.
• Troubleshoot application issues, log Oracle SRs (Service Requests), and follow up with Oracle Support.
• Perform root cause analysis for recurring issues. Apply patches, workarounds, or configuration fixes as needed.

User Support and Training.

• Assist business users with day-to-day queries and functional issues.
• Conduct training sessions and create user guides for new features or processes.
• Act as a liaison between end users and technical teams.

Functional Configuration.

• Review and update setups and configurations based on changing business requirements.
• Ensure configurations are in line with best practices for the 25A release.
• Validate quarterly updates for impact on current configurations and business processes.

ERP Project Advisor at the Project Implementation of Khon Kaen University. (Oracle Fusion Cloud Application)

Oracle Fusion Enterprise Resource Planning Cloud Service.
- General Ledger (GL)
- Accounts Payable (AP)
- Accounts Receivable (AR)
- Fixed Assets (FA)
- Cash Management (CM)
- Inventory, Costing, Order Management

Oracle Fusion Procurement Cloud Service.

- Purchasing, Procurement Contracts, Self Service Procurement

- Sourcing Cloud Service

- Supplier Portal

- Supplier Qualification Management

• Developing project plans, timelines, and budgets for ERP implementations or upgrades. This includes defining project milestones, tasks, and resource requirements, as well as overseeing project execution to ensure goals are achieved on time and within budget.
• Collaborating with stakeholders to gather and analyze business requirements for ERP projects. This includes identifying gaps, defining scope, and establishing clear objectives for the project.
• Advising on change management strategies to facilitate smooth transitions during ERP implementations.
• Engaging with key stakeholders across the organization to foster collaboration and alignment on ERP project objectives.

Faculty of Medicine, Khon Kaen University
Module: PUR, AP, AR, FA, INV, CM, GL (Oracle PeopleSoft FSCM).

• Providing ongoing support to users after system implementation. This involves responding to user queries, resolving issues promptly, and ensuring the ERP system operates smoothly.
• Configuring the ERP system according to business requirements. This involves setting up modules, workflows, user roles, security settings, and other parameters to ensure the system operates effectively.
• Conducting training sessions for end users to educate them on how to use the ERP system efficiently. This may involve creating training materials, conducting workshops, and providing ongoing support as users become familiar with the system.
• Ensuring data integrity and consistency within the ERP system. This includes data validation, data cleansing, and monitoring data quality to support accurate reporting and decision-making.
• Lead and manage the ERP support team, including hiring, training, and evaluating staff.
• Ensure the team provides high-quality support to users.

Faculty of Medicine, Khon Kaen University.

Module: PUR, AP, AR, FA, INV, CM, GL (Oracle PeopleSoft FSCM).

• Monitor the ERP system for performance issues.
• Troubleshoot and resolve any issues or bugs that arise.
• Provide support to end users by addressing their queries and resolving their issues.
• Conduct training sessions for new users, and ongoing training for existing users.
• Create and maintain comprehensive documentation of system configurations, customizations, processes, and user guides.
• Manage and track incidents using an IT service management tool.