Chinnakrit Yupakhot
Contact Center Teamleader
Prakanong
Summary
Working experiences of 9 Years in business insurance and Banking of Contact Center and Customer Service.
Overview
26
26
years of professional experience
Work History
Customer Service Team Leader
Rabbit Cash Company Limited.
11.2021 - 01.2023
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Report and update management team of any incidents that impact to Contact Center and analyzes root cause and preventive action and solution.
- Manage overall Contact Center performance to achieve KPIs.
Contact Center Manager
SCBlife Insurance
08.2007 - 02.2021
- Improved customer satisfaction by implementing effective contact center strategies and streamlining processes.
- Collaborated with other departments for seamless coordination of shared objectives and priorities within the organization.
- Manage overall contact center performance to achieve KPIs
Contact Center Team Leader
Progress Service Support Co., Ltd (K-Bank)
06.2006 - 07.2007
- Solve problems with the scope of responsibility, including helping subordinates solve problems.
- Ensure that the operation within the scope of responsibility is compiled with the standard and procedures.
- Coach and support within the scope of responsibility to meet customer needs.
Credit Analysis Officer (personal Loan)
Citibank Group Co.,Ltd
03.2004 - 05.2006
- Check the costumer qualification.
- Screen the right qualification for approving/decline credit in application.
- Analysis of customer credit with actual spending.
Customer Service Representative
TA Orange
05.2000 - 02.2004
- Give information to customer about mobile settings, billing, mobile network.
- Follow and escalated customer 's problem to relevant Dept.
- Take care of the customer when they call inbound to inquire.
Station Officer
Bangkok Mass Transportation Co.,Ltd (BTS
01.1997 - 04.2000
- To give the information to passengers who uses the service.
- Summarize daily income and submit to station 's finance department.
Education
MBA - Business Management
Eastern Asia University
Bangkok, Thailand 04.2001 -
Skills
ROMA Associate Customer Service
Timeline
Customer Service Team Leader
Rabbit Cash Company Limited.
11.2021 - 01.2023
Contact Center Manager
SCBlife Insurance
08.2007 - 02.2021
Contact Center Team Leader
Progress Service Support Co., Ltd (K-Bank)
06.2006 - 07.2007
Credit Analysis Officer (personal Loan)
Citibank Group Co.,Ltd
03.2004 - 05.2006
MBA - Business Management
Eastern Asia University
04.2001 -
Customer Service Representative
TA Orange
05.2000 - 02.2004
Station Officer
Bangkok Mass Transportation Co.,Ltd (BTS
01.1997 - 04.2000
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