Summary
Overview
Work History
Education
Skills
Timeline
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CHI-CHEN LU

Si Racha

Summary

Dynamic professional with a proven track record at Huang Xing International Ltd., excelling in customer support and technical troubleshooting. Recognized for enhancing customer satisfaction and exceeding performance targets. Adept at building strong client relationships and delivering exceptional service, leveraging both hard skills in sales reporting and soft skills in effective communication.

Seasoned Sales Representative knowledgeable about selling in B2C environments. Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with tenacious and driven approach. Talented networker with expertise in cold calling, strategic planning and task prioritization focused on maximizing efficiency and sales success.

Overview

22
22
years of professional experience
1
1
Language

Work History

Representative

Huang Xing International Ltd.
02.2015 - 06.2024
  • Communicated with clients and customers to gather, provide and share updated information on products and services.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Exceeded performance targets through diligent work ethic and focus on results-driven tasks.

Private Tutor

Freelace
09.2006 - 05.2013
  • Empowered students with essential study skills such as note-taking, test preparation strategies, and effective research methods.
  • Adapted tutoring approach based on each student''s progress, ensuring continuous growth in knowledge and skills.
  • Implemented creative teaching techniques that made complex concepts more accessible for better retention of information.
  • Provided targeted support in specific subject areas where students struggled the most, enhancing overall academic success.

English Secretary

Chien Yeh Law Offices
11.2007 - 02.2009
  • Maintained daily report documents, memos and invoices.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.

English Teacher

Spring Pond Cultural Enterprise Ltd.
07.2006 - 06.2007
  • Developed innovative lesson plans to engage students in English language learning.

Sales Assistant

Smart Enineering Co.Ltd.
02.2002 - 06.2003
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.

Education

Bachelor of Science - International Marketing

The University of Alabama
Alabama, USA
04.2001 -

Skills

Customer support

Timeline

Representative

Huang Xing International Ltd.
02.2015 - 06.2024

English Secretary

Chien Yeh Law Offices
11.2007 - 02.2009

Private Tutor

Freelace
09.2006 - 05.2013

English Teacher

Spring Pond Cultural Enterprise Ltd.
07.2006 - 06.2007

Sales Assistant

Smart Enineering Co.Ltd.
02.2002 - 06.2003

Bachelor of Science - International Marketing

The University of Alabama
04.2001 -

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