Cherwis Chi Hin Tso
STUDENT
Hong Kong
Summary
Friendly Reservation Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Reservation Agent
Harbour Plaza Hotel North Point
Hong Kong
2022.07 - 2023.08
- Provided exceptional customer service through timely responses to emails and phone calls from potential guests.
- Prepared daily reports on reservations activity for management review and analysis.
- Handled reservations and answered questions from interested patrons for busy 719-room hotel.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle
Customer Service Cashier
Hazukido
Hong Kong , 50
2022.04 - 2022.06
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Redeemed coupons to discount purchases.
- Worked with floor team and managers to meet wide range of customer needs.
Customer Service Representative
Yoshinoya
Hong Kong
2021.09 - 2022.04
- Processed customer service orders promptly to increase customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Customer Service Representative
Ocean Park Hong Kong
Hong Kong , 50
2020.10 - 2021.04
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Education
Bachelor of Arts - Design And Visual Communications
RANGSIT UNIVERSITY
Thailand 2023.08 - Current
High School Diploma -
HKICC LEE SHAU KEE SCH OF CREATIVITY
HONG KONG 2020.09 - 2023.07
Skills
Telephone reception
undefinedTimeline
Bachelor of Arts - Design And Visual Communications
RANGSIT UNIVERSITY
2023.08 - Current
Reservation Agent
Harbour Plaza Hotel North Point
2022.07 - 2023.08
Customer Service Cashier
Hazukido
2022.04 - 2022.06
Customer Service Representative
Yoshinoya
2021.09 - 2022.04
Customer Service Representative
Ocean Park Hong Kong
2020.10 - 2021.04
High School Diploma -
HKICC LEE SHAU KEE SCH OF CREATIVITY
2020.09 - 2023.07
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