An experienced IT professional with over 7 years at Nestlé Thailand, I’ve consistently delivered strong results in IT support, project management, and system improvements. I led key projects, including the Windows migration and the UHT plant construction, while overseeing hardware setup and network management. Promoted to IT Supervisor in 2023 due to my leadership, problem-solving skills, and dedication. I am adept at collaborating with vendors, improving workflows, and driving IT infrastructure projects to successful completion.
- Managed IT asset support and monitoring KPIs.
- Provided daily/weekly/monthly reports, such as KPIs and Staff Attendance Reports.
- Participated in NCE activities (e.g., DOR, WOR, GSTD, and Standard Routine).
- Provided IT training to end-users.
- Performed IT non-compliance scans, reporting, and contacted users to delete non-business files and illegal software on their computers.
- Performed authorized software installations.
- Managed and assigned teams to sites or factories as per requirements.
- Attended executive meetings for development and collaboration with end-users.
- Provided proactive support for Nestlé IT hardware and network across all sites (e.g., computers, printers, RF equipment, projectors, tablets, smartphones, etc.).
- Supported IT hardware setup, replacement, and upgrade.
- Collaborated with IT hardware suppliers.
- Performed monthly IT Asset Physical Count at various sites.
- Followed up on unreturned IT assets from resigned, transferred, and promoted staff.
IT Supervisor, Nestlé Thailand- Managed the IT Support team to ensure smooth operations- Oversaw server room and IT infrastructure across sites- Led IT projects for HO renovation (10-month project) while handling supervisor responsibilities- Proposed and implemented PowerApps to replace Excel Macros, improving workflow efficiency- Provided IT hardware & network support (PCs, printers, RF equipment, projectors, mobile devices, etc)- Collaborated with vendors for hardware procurement and maintenance- Conducted monthly IT asset audits and tracked unreturned devices
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