Power Point
CHAYANIN SUWANBONGKOT
I Have A Passion For Interpersonal Relationships And Fascinate In Guests Service Area. I Believe I Am A Reliable Team Worker With High Flexibility And Organizational Skills Aiming To Help Your Company Create Memorable Experiences And Positive Work Feedback.
Chiang Mai,Thailand
Summary
Attentive Waitress with superior knowledge of fine dining and dedication to fantastic dining experiences. Trained in POS systems and Comanche. Known for maintaining speed and accuracy in high-traffic times. Skillfully promoted customer comfort and enhanced experiences by answering questions and responding to concerns. Efficiently maintained service standards and followed safe service regulations. Always ready to help team members by taking on additional tasks. Furthermore, a personable Guest Services Agent skilled in communicating with guests to provide information, resolve challenges and deliver exceptional service. Well-versed in hotel operations and guest account management illustrated over a years of industry experience.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Waitress
Thann Wellness Destination
Ayuttaya, Thailand
10.2020 - 03.2021
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Upsold food and beverage specialty items, wine selections and desserts to increase overall sales and exceed targets.
Guest Relations Officer
Santhiya Resort and Spa
Phang Nga, Thailand
10.2019 - 10.2020
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Orchestrated temporary storage and delivery of luggage items for guests upon request.
Education
BBA - Hospitality Industry Management
Mea Fah Luang University
Chiang Rai 08.2015 - 09.2019
Skills
Order accuracy
Software
Adobe Illustrator
Microsoft Word
Adobe Indesign
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Waitress
Thann Wellness Destination
10.2020 - 03.2021
Guest Relations Officer
Santhiya Resort and Spa
10.2019 - 10.2020
BBA - Hospitality Industry Management
Mea Fah Luang University
08.2015 - 09.2019
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