Microsoft office
Chavit Prunkngarmpun
Telecommunications Engineer
Bangkok,Bang Khen
Summary
Instrumental Account service Manager bringing 2 years of experience achieving ambitious goals in challenging IT environment. Diligent, forward-thinking and adaptable to dynamic company, customer, and project needs. Successful at motivating teams to meet demanding timelines.
Overview
7
7
years of professional experience
9
9
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Account Service Manager
Advanced Information Technology
Bangkok , Huay Khwang
03.2022 - 06.2024
- Achieved revenue growth targets through the successful execution of upselling strategies and proactive account management techniques.
- Collaborated with sales and marketing teams to develop customized strategies for key accounts, resulting in improved customer retention rates.
- Conducted regular reviews of account performance, identifying opportunities for growth and recommending actionable improvements.
- Optimized account management processes for increased efficiency and streamlined communication between departments.
- Developed strong relationships with clients by providing consistent support and anticipating their needs, leading to increased trust and loyalty.
- Created detailed SLA documentation, ensuring clarity on expectations between the organization and its clients or vendors.
- Reduced response times by implementing efficient ticketing systems, prioritizing urgent requests, and managing workloads.
- Provided professional services and support in a dynamic work environment.
Network Engineer
Advanced Information Technology
Bangkok, Huay Khwang
06.2017 - 02.2022
- Assisted with implementation and support of network monitoring tools.
- Managed vendor relationships to negotiate contracts, procure equipment, and receive timely technical support when needed.
- Designed and deployed scalable network infrastructure for increased efficiency and reliability.
- Implemented WAN and LAN designs in multi-datacenter configurations.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Analyzed, identified and resolved complex network hardware and Type problems.
- Performed troubleshooting for Juniper, Cisco, and packet analysis.
- Analyzed, troubleshot and enhanced network performance to drive efficiency.
- Increased overall network stability by performing root cause analysis on recurring issues and implementing long-term solutions.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Bachelor Of Engineering - Telecommunications
King Mongkul Institute of Technology Ladkrabang
Bangkok 06.2014 - 05.2017
Master Of Science - Network Engineer
Mahanakhon University
Bangkok 08.2018 - Current
Skills
Network
Hardware Installation
IP address structure
System Integration
Equipment Configuration
Network configuration
MPLS routers
Datacenter network implementations
Infrastructure solutions
Strong troubleshooting skills
ITIL Framework Understanding
Multitasking
Project Coordination
Problem-Solving
Written Communication
Software
Microsoft visio
Monitoring tools such as spunk, netka, PRTG and ETC
Certification
ITIL 4 Foundation
Timeline
Account Service Manager
Advanced Information Technology
03.2022 - 06.2024
ITIL 4 Foundation
06-2021
Master Of Science - Network Engineer
Mahanakhon University
08.2018 - Current
Network Engineer
Advanced Information Technology
06.2017 - 02.2022
Bachelor Of Engineering - Telecommunications
King Mongkul Institute of Technology Ladkrabang
06.2014 - 05.2017