Microsoft office
Chavit Prunkngarmpun
Telecommunications Engineer
Bangkok,Bang Khen
Summary
Instrumental Account service Manager bringing 2 years of experience achieving ambitious goals in challenging IT environment. Diligent, forward-thinking and adaptable to dynamic company, customer, and project needs. Successful at motivating teams to meet demanding timelines.
Overview
7
7
years of professional experience
9
9
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Account Service Manager
Advanced Information Technology
Bangkok , Huay Khwang
03.2022 - 06.2024
- Achieved revenue growth targets through the successful execution of upselling strategies and proactive account management techniques.
- Collaborated with sales and marketing teams to develop customized strategies for key accounts, resulting in improved customer retention rates.
- Conducted regular reviews of account performance, identifying opportunities for growth and recommending actionable improvements.
- Optimized account management processes for increased efficiency and streamlined communication between departments.
- Developed strong relationships with clients by providing consistent support and anticipating their needs, leading to increased trust and loyalty.
- Created detailed SLA documentation, ensuring clarity on expectations between the organization and its clients or vendors.
- Reduced response times by implementing efficient ticketing systems, prioritizing urgent requests, and managing workloads.
- Provided professional services and support in a dynamic work environment.
Network Engineer
Advanced Information Technology
Bangkok, Huay Khwang
06.2017 - 02.2022
- Assisted with implementation and support of network monitoring tools.
- Managed vendor relationships to negotiate contracts, procure equipment, and receive timely technical support when needed.
- Designed and deployed scalable network infrastructure for increased efficiency and reliability.
- Implemented WAN and LAN designs in multi-datacenter configurations.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Analyzed, identified and resolved complex network hardware and Type problems.
- Performed troubleshooting for Juniper, Cisco, and packet analysis.
- Analyzed, troubleshot and enhanced network performance to drive efficiency.
- Increased overall network stability by performing root cause analysis on recurring issues and implementing long-term solutions.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Bachelor Of Engineering - Telecommunications
King Mongkul Institute of Technology Ladkrabang
Bangkok 06.2014 - 05.2017
Master Of Science - Network Engineer
Mahanakhon University
Bangkok 08.2018 - Current
Skills
Network
undefinedSoftware
Microsoft visio
Monitoring tools such as spunk, netka, PRTG and ETC
Certification
ITIL 4 Foundation
Timeline
Account Service Manager
Advanced Information Technology
03.2022 - 06.2024
ITIL 4 Foundation
06-2021
Master Of Science - Network Engineer
Mahanakhon University
08.2018 - Current
Network Engineer
Advanced Information Technology
06.2017 - 02.2022
Bachelor Of Engineering - Telecommunications
King Mongkul Institute of Technology Ladkrabang
06.2014 - 05.2017
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