CHATSARUN WISETSORRAAT
Samut Prakan
Summary
Accomplished Team Leader with a proven track record at KTB General Services and Security Co., Ltd., enhancing team productivity and customer satisfaction. Expert in problem-solving and team motivation, I've successfully fostered an inclusive environment, leading to significant performance improvements. Skilled in client service and people management, my approach has consistently resulted in positive outcomes and heightened service quality standards.
Overview
8
8
years of professional experience
Work History
Team Leader
KTBGS Co., Ltd. (Krungthai Bank PCL.)
04.2023 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Built strong relationships with customers through positive attitude and attentive response.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Customer Service Representative
KTBGS Co., Ltd. (Krungthai Bank PCL.)
05.2018 - 04.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Customer Service Representative
Citibank N.A
10.2016 - 04.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Education
Bachelor of Arts - English For International Communication
University of Technology Phra Nakhon
Bangkok Thailand05.2012
Skills
- Problem-Solving
- Team Supervision
- Team motivation
- Teamwork and Collaboration
- Client Service
- People Management
- Performance Improvement
- Complaint resolution
- Evaluating Employee Work
- Feedback Delivery
- Flexible Schedule
Languages
Thai
Native language
English
Upper intermediate
B2
Timeline
Team Leader
KTBGS Co., Ltd. (Krungthai Bank PCL.)
04.2023 - Current
Customer Service Representative
KTBGS Co., Ltd. (Krungthai Bank PCL.)
05.2018 - 04.2023
Customer Service Representative
Citibank N.A
10.2016 - 04.2018
Bachelor of Arts - English For International Communication
University of Technology Phra Nakhon
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