Chatchawan Jarusvaunt
Retail Management, Sales Support Project Management, Store Management
Bangkok
Summary
A strategic planner and management professional with extensive experience in business development, process refinement, and team management. With a Bachelor's degree in Economics from Thammasat University and a background in Accounting from Assumption Commercial College, Chatchawan brings a well-rounded skillset to role as a Strategic Planner. Throughout career, Chatchawan has demonstrated success in implementing efficient processes, improving workflows, and boosting sales. In previous roles, Chatchawan has demonstrated a strong ability to lead teams, manage budgets, and achieve targeted goals.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Assistant Manager, Customer Service Project Management - Mobile Experience
Thai Samsung Electronics Co., Ltd.
05.2023 - 01.2024
- Led cross-functional teams to improve mobile customer support processes
- Managed development and implementation of mobile service solutions
- Oversaw project budgets, timelines, and resources for mobile service initiatives at customer service department
- Collaborated with engineering, product management, and customer support teams to align project goals
- Identified and mitigated project risks, ensuring on-time and on-budget project completion
- Manage related sales support project consisting of: Trade-In program for both normal and broken devices on every customer service touch point.
- Sales corner at service center to support customer retention program expansion from 2 to 5 stores.
- Customer retention program on customer service touch point including service center, customer contract center, and retail store.
- Support customer service contact center in outbound, inbound operation for specific projects.
Strategic Planner and Business Development
Cavallino Motors Co., Ltd.
02.2019 - 09.2022
- Worked closely with the MD to set annual and quarterly goals and helped deliver promised results using OKRs
- Streamlined company processes to improve efficiency and accuracy
- Implemented a basic CRM solution using Trello with Trello Butler, which increased sales by 42%
- Improved work efficiency by 63% by implementing a paperless solution
- Redesigned the aftersales workflow with the aftersales manager
- Implemented an online customer booking solution that increased the booking rate by 100% and the show up rate by 210%
- Implemented an SMS questionnaire solution to evaluate customer service, which improved standards from 66% to 93%
- Coordinated with the safety officer to achieve ISO9001:2015, ISO14001:2015, and OHSAS18001:2007 in 2020
- Implemented a local mystery shopping research solution, which increased the Ferrari Mystery shopping score to 100%.
Co-Store Leader
Decathlon Co., Ltd.
12.2016 - 10.2018
- Managed profit and loss for the store and planned for store relocation and profit trajectory, leading to the first Decathlon standalone store in Thailand
- Developed personal development plans for each coachee and a team based on human development plans
- Coordinated team schedules for an efficient store, cashier, and delivery schedule
- Led layout planning and changes to the store's floor plan
- Coordinated the store's 10-year vision and planned a yearly budget, yearly target, 2-year project, and 5-year plan.
Country Sports Leader: Jogging
Decathlon Co., Ltd.
12.2016 - 07.2017
- Managed profit and loss for the department and increased the department's profit at Decathlon Nawamin by 50%, leading to promotion to jogging country sports leader in 3 months
- Boosted country-level sport sales by 50% using standardized layout and product descriptions
- Reduced deadstock by 70% through effective clearance product presentation.
Entrepreneur
Roselamun Waffle and Ice Cream Bar
03.2016 - 04.2017
Uniqlo Manager Candidate
UNIQLO Co., Ltd.
06.2014 - 02.2016
- Managed sales target, profit and loss, including inventory and personnel costs
- Coached and trained staff to develop a staff development plan and improve efficiency
- Oversaw store layout.
Education
Bachelor of Economics -
Thammasat University
09.2009 - 05.2012
Accounting -
Assumption Commercial College
07.2007 - 09.2009
Skills
Product and Service Knowledge
Timeline
Assistant Manager, Customer Service Project Management - Mobile Experience
Thai Samsung Electronics Co., Ltd.
05.2023 - 01.2024
Strategic Planner and Business Development
Cavallino Motors Co., Ltd.
02.2019 - 09.2022
Co-Store Leader
Decathlon Co., Ltd.
12.2016 - 10.2018
Country Sports Leader: Jogging
Decathlon Co., Ltd.
12.2016 - 07.2017
Entrepreneur
Roselamun Waffle and Ice Cream Bar
03.2016 - 04.2017
Uniqlo Manager Candidate
UNIQLO Co., Ltd.
06.2014 - 02.2016
Bachelor of Economics -
Thammasat University
09.2009 - 05.2012
Accounting -
Assumption Commercial College
07.2007 - 09.2009
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