Summary
Overview
Work History
Education
Skills
Interests
Special Qualifications
Timeline
Generic
Chatchai Piansangsan

Chatchai Piansangsan

- Support The Efficient Operation Of The Food And Beverage Service. - Ensure Positive Guest Experiences Through High Service Standards. - Conduct Staff Training For F&B Service Improvement.
Pak Chong

Summary

To join an international organization where I can utilize my in-depth knowledge of hospitality management to deliver exceptional guest satisfaction and contribute to organizational success.

Overview

24
24
years of professional experience
5
5
years of post-secondary education

Work History

Assistant F&B Manager

The Peri Hotel Khaoyai
03.2024 - Current
  • Support the efficient operation of the food and beverage service.
  • Ensure positive guest experiences through high service standards.
  • Conduct staff training for F&B service improvement.
  • Developed new menu items, collaborating closely with the culinary team to ensure high-quality offerings.
  • Collaborated effectively with other department managers to ensure smooth coordination across various hotel functions related to F&B operations.
  • Increased customer satisfaction by implementing innovative food and beverage service techniques.
  • Improved overall service quality by conducting regular performance evaluations of staff members, identifying areas for development, and providing constructive feedback.
  • Contributed to increased revenue by promoting upselling strategies among team members.
  • Continuously improved restaurant ambience by updating décor elements and maintaining cleanliness standards.
  • Maximized table turnover rates through efficient seating arrangements and reservations management systems.

All Day Dining Restaurant Supervisor

The Lacol Khaoyai, A Chatrium Collection Hotel
01.2022 - 03.2024
  • Supervised restaurant operations and trained new staff members.
  • Ensured high-quality service and guest satisfaction.

F&B Supervisor

Som-O House Hotel
06.2021 - 11.2021
  • Managed daily F&B operations and guest service delivery.
  • Managed daily financial transactions, accurately recording sales data and reconciling cash registers at shift end.
  • Enhanced team productivity by providing ongoing training, coaching, and performance evaluations for F&B staff members.
  • Improved customer satisfaction by ensuring prompt and accurate service in a fast-paced environment.
  • Maintained high-quality food and beverage offerings, closely monitoring preparation and presentation standards.

In-Room Dining Service Staff

Hotel Nikko Bangkok
11.2018 - 09.2020
  • Delivered five-star service to in-room dining guests.
  • Established positive relationships with customers and other staff members.
  • Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
  • Assisted with onboarding new staff members, providing orientation and support.

All Day Dining Supervisor

Dusit D2 Khaoyai
09.2017 - 07.2018
  • Supervised the restaurant, banquet events, and in-room dining services.
  • Managed financials effectively, including budgeting, cost control measures, and cash handling procedures to maximize profitability.
  • Streamlined operations by implementing effective scheduling for staff, ensuring adequate coverage during peak hours.

Restaurant Supervisor (Up & Above Restaurant)

The Okura Prestige Bangkok
03.2012 - 03.2017
  • Supervised guest services and trained service staff to uphold five-star standards.
  • Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
  • Improved customer satisfaction by ensuring consistent quality of food and service.
  • Monitored health and safety standards to maintain a clean, safe working environment.

Waiter (Colonnade Restaurant)

The Sukhothai Bangkok
02.2004 - 01.2011
  • Provided exceptional service following Leading Quality Assurance (LQA) standards.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.

Waiter (The Café Restaurant)

Rembrandt Hotel Bangkok
01.2003 - 07.2003
  • Delivered outstanding customer service in dining operations.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
  • Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.

Captain (The Nopporn Restaurant)

K.Stars Hotel
03.2001 - 10.2001
  • Supported banquet services and table setup.
  • Served as a reliable and dependable team member, consistently completing assigned tasks and supporting fellow crew members as needed.
  • Maintained comprehensive knowledge of current industry trends, regulatory requirements, and best practices for safe aviation operations.

Education

High School Diploma -

Pakchong School
Nakhon Ratchasima, 30
01.1991 - 01.1996

Skills

  • Micros (Advanced)

  • Infrasys (Basic)

  • Opera (Basic)

Cost control

Customer service

Team building

Conflict resolution

Staff training

Guest service

Operational efficiency

Inventory management

Menu planning

Customer relationship management

Quality assurance

Communication skills

Problem solving

Attention to detail

Sales forecasting

Event coordination

Menu development

Labor scheduling

Sanitation regulations

Wine pairing

Allergen awareness

Table management

Hygiene standards

Beverage making

Food and beverage operations

Teamwork and collaboration

Recruitment and hiring

Customer retention

Time management

Sustainability practices

Nutrition awareness

Menu engineering

Sanitation standards

Ordering supplies

Operations oversight

Allergy management

Service delivery management

Menu pricing

Nutritional knowledge

Teamwork

Interests

Reading
Photography
Playing football
Pet care
Playing guitar

Special Qualifications

  • Over 20 years of experience in the hospitality industry.
  • Strong operational knowledge across all service methods.
  • Highly patient, hardworking, honest, and able to work well under pressure.
  • Positive thinking and team-oriented attitude.

Timeline

Assistant F&B Manager

The Peri Hotel Khaoyai
03.2024 - Current

All Day Dining Restaurant Supervisor

The Lacol Khaoyai, A Chatrium Collection Hotel
01.2022 - 03.2024

F&B Supervisor

Som-O House Hotel
06.2021 - 11.2021

In-Room Dining Service Staff

Hotel Nikko Bangkok
11.2018 - 09.2020

All Day Dining Supervisor

Dusit D2 Khaoyai
09.2017 - 07.2018

Restaurant Supervisor (Up & Above Restaurant)

The Okura Prestige Bangkok
03.2012 - 03.2017

Waiter (Colonnade Restaurant)

The Sukhothai Bangkok
02.2004 - 01.2011

Waiter (The Café Restaurant)

Rembrandt Hotel Bangkok
01.2003 - 07.2003

Captain (The Nopporn Restaurant)

K.Stars Hotel
03.2001 - 10.2001

High School Diploma -

Pakchong School
01.1991 - 01.1996

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Chatchai Piansangsan- Support The Efficient Operation Of The Food And Beverage Service. - Ensure Positive Guest Experiences Through High Service Standards. - Conduct Staff Training For F&B Service Improvement.