Chatarchanai Phunthapronshi

• Resolved issues and escalated problems with knowledgeable support and quality service.
• Resolved complex technical issues through effective problem-solving techniques and root cause analysis.
• Provided expert support for end-users, ensuring optimal system performance and user satisfaction.
• Trained junior engineers on best practices related to system administration, providing guidance and mentorship for their professional growth.
• Implemented new strategies to reduce costs and improve efficiency of engineering team.
• Conducted research to identify and evaluate new technologies and concepts.
• Created comprehensive documentation for system configurations, procedures, and best practices to facilitate knowledge sharing among team members.
• Trained and mentored junior engineers, providing guidance and direction.

Main Responsibilities:
POS System: Working with Point of Sale (POS) systems. This includes setup, maintenance, and troubleshooting.

Servers: Handling server systems. This could involve installation, configuration, and management of servers that run store operations.

Scales: Working with digital scales, likely for fresh food departments. This includes installation and ensuring they are properly connected to the POS and inventory systems.

HDD (Hard Disk Drive): Handling hard drives, which are used for data storage on servers, PCs, and CCTV systems.

CCTV: Working with Closed-Circuit Television (CCTV) systems, which are used for surveillance.

Switches: Managing network switches to ensure connectivity for all devices within the store.

Network Systems: Overall management and configuration of the store's computer network.

Primary Work Focus:

New Store Openings: The main task is to set up all of these systems (POS, servers, network, etc.) for new Lotus's store branches.

Store Closures: When a branch closes, the job involves decommissioning the equipment, collecting all the devices, and returning them. The person is responsible for checking that everything is accounted for and in good condition.

Other Assigned Tasks: The individual also performs other duties as assigned by their supervisor.

In short, the person is a field IT technician or network specialist who is responsible for the full lifecycle management of IT infrastructure at retail locations, from initial setup to decommissioning and asset recovery

• FTTX (Fiber to the X) Installation: This refers to setting up fiber optic cables directly to a home, business, or other location to provide high-speed internet and network connectivity.
• CCTV (Closed-Circuit Television) System Installation: This involves installing surveillance cameras.
• Fiber Optic System Setup: Integrating fiber optic cabling into the network infrastructure for high-bandwidth and long-distance data transmission.
• IP Camera Configuration:
  IP Camera Setup and Configuration: Setting up IP (Internet Protocol) cameras and configuring their network settings so they can communicate within the system.
  Mobile Viewing Configuration: Configuring the system to allow remote viewing of the camera feeds on mobile phones or other devices (making the system "online").
• Analog to Digital Signal Conversion (for Surveillance): This likely means upgrading an existing analog CCTV system to a digital one, or integrating analog cameras into a digital recording system, which often involves using a DVR (Digital Video Recorder) or NVR (Network Video Recorder) that can handle both analog and IP inputs, or a video encoder.