Charoen Nomrabporn
DevOps Engineer
Bangkok
Summary
Critical thinking DevOps Engineer with extensive understanding of high availability architecture and concepts. Purpose-driven professional with capacity to be strong team player plus work effectively independently. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level DevOps Engineer position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
3
3
Certifications
Work History
Service Desk Analyst
HCL Technology
JLL Thailand Bangkok
12.2020 - 02.2023
- Contributed to knowledge base articles, sharing expertise with colleagues and improving overall team capabilities.
- Consistently met or exceeded key performance indicators related to service quality and response times.
- Assisted in training new team members on service desk procedures, tools, and best practices.
- Served as the primary point of contact for all IT-related queries within the organization, directing users to appropriate resources when necessary.
- Collaborated with IT teams to resolve complex issues, ensuring minimal downtime for end users.
- Coordinated hardware replacements/upgrades when necessary for end-user devices.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Supported a diverse range of users across multiple locations by addressing software, hardware, and network issues effectively.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
Service Desk Analyst
Dell (Thailand)
JLL Thailand Bangkok
07.2013 - 11.2020
- Contributed to knowledge base articles, sharing expertise with colleagues and improving overall team capabilities.
- Consistently met or exceeded key performance indicators related to service quality and response times.
- Served as the primary point of contact for all IT-related queries within the organization, directing users to appropriate resources when necessary.
- Participated in IT projects as needed, providing valuable input from a service desk perspective to ensure seamless integration with existing systems.
- Assisted in training new team members on service desk procedures, tools, and best practices.
- Implemented remote desktop support tools to increase efficiency in resolving user problems remotely.
- Managed high-volume ticket queues efficiently, prioritizing urgent requests for prompt attention.
- Maintained detailed documentation of incidents and resolutions, aiding future troubleshooting efforts.
- Collaborated with IT teams to resolve complex issues, ensuring minimal downtime for endusers.
- Coordinated hardware replacements/upgrades when necessary for end-user devices.
Help Desk Support Specialist
UBS (United Business Solution)
Krungsri Bank) Bangkok
11.2010 - 08.2013
- Streamlined help desk operations for increased efficiency and improved response times.
- Developed and maintained an up-to-date knowledge base to provide accurate information and guidance to customers.
- Ensured compliance with company policies regarding data security during interactions with customers.
- Reduced ticket resolution time with thorough problem analysis and effective troubleshooting techniques.
- Assessed client needs through active listening and asking probing questions, leading to accurate issue identification.
- Maintained detailed records of all interactions with clients, including steps taken towards resolution, improving future support efforts.
- Enhanced customer satisfaction by promptly resolving technical issues and providing professional assistance.
- Collaborated with IT team members to develop comprehensive solutions for complex problems.
Education
Bachelor of Science - Information Technology
04.2001 -
- [Number] GPA 3.19
Skills
Meeting participation
System Administration
Configuration Management
Containerization Technologies
Windows Operating System
Linux Operating System
Scripting Languages
Infrastructure Automation
Microservices Architecture
Network Fundamentals
Teamwork and Collaboration
Continuous Integration Systems
Source and Version Control: Git, Github
Amazon Web Services
Cloud Computing
Team Collaboration
Certification
Certified Kubernetes Administrator
Timeline
HashiCorp Cloud Engineer Certificated
01-2024
Certified Kubernetes Administrator
10-2023
Service Desk Analyst - HCL Technology
12.2020 - 02.2023
CCNA
09-2013
Service Desk Analyst - Dell (Thailand)
07.2013 - 11.2020
Help Desk Support Specialist - UBS (United Business Solution)
11.2010 - 08.2013
Saint John's University - Bachelor of Science, Information Technology
04.2001 -