Charinee Rosjana
Business Consultant/Product Owner/Project Manager
Samut Prakan,11
Summary
Accomplished Business Consultant at Verint Systems Inc., adept in Business Analysis and fostering client relationships, significantly enhancing project outcomes. Expertise in Agile methodologies and product lifecycle management from roles at Ascend Group and True E-Logistics, ensuring stakeholder satisfaction and business growth.
Overview
18
18
years of professional experience
Work History
Business Consultant
Verint Systems Inc. (Local Branch Thailand)
10.2020 - Current
- Pitch solutions to a customer and explain all the features and benefits of a particular product or service tailored to their business/industry
- Help clients meet their goals by providing recommendations based on data and market research
- Collaborate with fellow consultants on multiple projects
- Foster and maintain strong relationships with clients
- Drive awareness of requirements across business units and identify substandard systems processes through evaluation of real-time data
- Partner with stakeholders across business units to develop analyses and documentation in a collaborative way, communicating effectively and efficiently with production, managerial, and executive teams
- Serve as thought leader for technical business processes, developing systems prototypes that promote increased efficiency and productivity on multiple levels
- Create and implement precise management plans for every project, with attention to transparent communication at all levels
- Perform, evaluate, and communicate thorough quality assurance at every stage of systems development
- Determine and develop user requirements for systems in production, to ensure maximum usability
- Evaluate, analyze, and communicate systems requirements on a continuing basis, and maintain systems processes, including the delivery of monthly status reports to all appropriate parties
- Author and update internal and external documentation, and formally initiate and deliver requirements and documentation
Conduct daily systems analytics to maximize effectiveness and troubleshoot problems - Develop meaningful and lasting relationships with partners for optimized systems integration, and respond to questions and concerns from managers and executives with supporting research and recommendations
- Support global team in communicating with customers to eliminate discrepancies in product knowledge understanding.
Product Owner
Ascend Group
09.2019 - 02.2020
- Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
- Implemented Agile methodologies to increase team productivity and enhance overall project outcomes.
- Collaborated with cross-functional teams to develop high-quality products that met customer needs.
- Developed comprehensive roadmaps outlining the product vision, goals, and milestones for successful execution.
- Highlight Project: WeFresh Delivery Service (Application)
Product Manager
True E-Logistics
09.2018 - 08.2019
- Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
- Coordinated project planning and execution with team members and team leads.
- Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Projects Highlight:
WeFresh - Is an e commerce system that collects grocery stores and
wholesalers and restaurants in a single application Including
transportation connecting with the On Demand delivery system.
QRUN SendIT - Is an transportation management system to send True
Vision Remote Control to customer by supporting system to on
demand system.
QRUN FixIT - Is an Workforce Management system to Plan and
schedule the work of the technician in order to repair True internet
jobs for customers.
Senior Business Analyst
True Information Technology (TIT)
04.2013 - 09.2018
- Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
- Collaborated with cross-functional teams, ensuring a cohesive approach to business analysis.
- Estimate man-days and Design plan with team.
- Create SRS (System Requirement Spec) and walk through all of
requirement and solution to project team members (Developer,
Tester, User) - Create test scenario and support system integration test.
Support all activity until launch to production.
Sanity test on Production and coordinate until project going on. - Projects Highlight :
SMART-UI - Is an front end ordering for new activation mobile product
via True Shop and Dealer channel.
TCCB - Is an front end system to ordering for new activation mobile
product for corporate customer.
TSM - Is an inventory system for for selling true device and services.
OLP - Is an Online payment module for 3nd parties payment.
E-TAX Core system - Is an The system to generating electronics TAX
receipt.
Senior Business Analyst & Quality Engineer
Callvoice Communication
04.2008 - 04.2013
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
- Collaborated with cross-functional teams, ensuring a cohesive approach to business analysis.
- Projects Highlight:
DTAC Site:
• IPIVR *1003, *1004, *1001
• Web Outbound
• 1678 Dtac Migration
• IVR Dtac Consolidation
• QM Voice recording
• Work force Management for Call Center
TMB Site
• Right Fax for Call Center
SCB Site
• IVR Call Center
TOSHIBA Site
• IVR Call Center and Web Outbound
Java Programmer II
Gosoft Thailand
01.2007 - 03.2008
- Development Back-End Application Monitor Database using IBM
WebSphere 5.1 and Oracle Database, Struts Framwork, EJB. - Development Web Service Counter Service Payment System.
- Test Case & Test Script Counter Service Payment System.
Communicate with Customer. - Project highlight: CS Online - Counter Service Online platform.
Education
Bachelor of Science - Computer Science, Major: Technology Computer (DB)
Rachamangala University of Technology (Thanyaburi)
Pathum Thani, Thailand 04.2001 -
Skills
Business Analysis
Customer Service Management
Project Management
Product Owner
Business Development
Languages
Thai
Native language
English
Upper intermediate
B2
Date of Birth
29 July 2984
Timeline
Business Consultant
Verint Systems Inc. (Local Branch Thailand)
10.2020 - Current
Product Owner
Ascend Group
09.2019 - 02.2020
Product Manager
True E-Logistics
09.2018 - 08.2019
Senior Business Analyst
True Information Technology (TIT)
04.2013 - 09.2018
Senior Business Analyst & Quality Engineer
Callvoice Communication
04.2008 - 04.2013
Java Programmer II
Gosoft Thailand
01.2007 - 03.2008
Bachelor of Science - Computer Science, Major: Technology Computer (DB)
Rachamangala University of Technology (Thanyaburi)
04.2001 -