Summary
Overview
Work History
Education
Skills
Timeline
Generic

CHAPUIS MAXIME

Second-chef / Costumer Service

Summary

Dynamic professional with a good customer service aptitude, honed with time, where proactive communication boosted client retention. Skilled in kitchen management and menu development, I am good in teamwork and collaboration, consistently delivering innovative solutions that enhance customer satisfaction and operational efficiency.

Actually learning Thai too, 2 hours by week on Wednesday at the University of Chiang Mai until February 2026.

Overview

10
10
years of professional experience
2
2
Languages

Work History

Costumer Service

POINT P (worker Shop Store)
08.2023 - 08.2024
  • Increased client retention through proactive communication and excellent customer service.
  • Provided exceptional customer service, leading to increased client retention rates.
  • Personalized customer service guidelines and performance measures specific to branch.
  • Exercised composure under pressure and in escalated customer service scenarios.

Second Chef

Chalet De La Toura
10.2022 - 03.2023
  • Participated in recipe testing sessions, refining dishes for inclusion on the restaurant's menu offerings.
  • Continuously refined personal culinary skills through practice and experimentation, contributing to innovative menu offerings for guests over time.
  • Supported event planning team by designing custom menus tailored to client preferences for special occasions or private events.
  • Leveraged strong communication skills to collaborate effectively with team members.

Delivery Driver

UPS
07.2021 - 07.2022
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.

Second Chef

Toi Moi Cafe
07.2020 - 03.2021
  • Participated in recipe testing sessions, refining dishes for inclusion on the restaurant's menu offerings.
  • Continuously refined personal culinary skills through practice and experimentation, contributing to innovative menu offerings for guests over time.
  • Supported event planning team by designing custom menus tailored to client preferences for special occasions or private events.
  • Leveraged strong communication skills to collaborate effectively with team members.

Banking Customer Service

Commercial Credit Adjusters
04.2019 - 03.2020


  • Good communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Managed time efficiently in order to complete all tasks within deadlines.

Pizzaiolo

Les 4 Saisons
06.2018 - 09.2018
  • Maintained a clean and organized workspace for efficient pizza making, ensuring optimal productivity.
  • Wiped down counters and food prep stations using bleach and clean cloths.
  • Coached new workers on store policies, pizza making, and dough preparation.

Second Chef

La Cantine Du Curé
03.2017 - 03.2018
  • Collaborated with head chef to develop innovative menu items, resulting in increased customer satisfaction.
  • Maintained high standards of cleanliness and sanitation, ensuring compliance with health regulations at all times.
  • Assisted in managing food inventory, reducing waste and lowering overall food costs.

Interim

Proman-Adecco
01.2015 - 11.2016
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.

Education

Certificate of Language And Thai Culture -

Chiang Mai University
Chiang Mai, Thailand
04.2001 -

C.A.P - Cooker

Lycee Hotelier
Sisteron, France
04.2001 -

Skills

    Customer service aptitude

    Customer service skills

    Sanitation procedures

    Kitchen management

    Menu development

    Teamwork and collaboration

Timeline

Costumer Service

POINT P (worker Shop Store)
08.2023 - 08.2024

Second Chef

Chalet De La Toura
10.2022 - 03.2023

Delivery Driver

UPS
07.2021 - 07.2022

Second Chef

Toi Moi Cafe
07.2020 - 03.2021

Banking Customer Service

Commercial Credit Adjusters
04.2019 - 03.2020

Pizzaiolo

Les 4 Saisons
06.2018 - 09.2018

Second Chef

La Cantine Du Curé
03.2017 - 03.2018

Interim

Proman-Adecco
01.2015 - 11.2016

Certificate of Language And Thai Culture -

Chiang Mai University
04.2001 -

C.A.P - Cooker

Lycee Hotelier
04.2001 -

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