SAP CRM
Chanwat Lertsapanant
Senior Engineer
Bangkok
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
14
14
years of professional experience
6
6
Certifications
1
1
Language
Work History
Senior Engineer
DKSH TECNOLOGY LIMITED
02.2022 - Current
After Sales Services (Liquid Chromatography, Mass Spectrometer)
Service & Support: Check Service Plans & Agreements, Installation & Relocation, Maintenance & Repair, Exchange & Upgrade Instruments, Software Upgrades & Support, Asset Management & Strategic Sourcing
Compliance Services : Instrument & Software Qualification, Compliance Consulting & Validation, Instrument Verification
Training & Application Services : Training & Education Services, Workflow & Optimization
Have a basic understanding of GMP, GLP, and USP regarding usage of equipment.
Key highlight
-Conducted site inspections, ensuring adherence to quality standards and identifying potential issues for prompt resolution.
-Performed root cause analysis of reported issues to enact corrections.
-Established strong relationships with clients by consistently exceeding expectations for service quality and responsiveness during critical situations involving technical support needs.
-Developed comprehensive training materials to onboard new team members effectively.
-Conducted regular maintenance checks on hardware systems to ensure optimal performance and prevent potential issues.
-Delivered Tier 2,3 support and SME input to internal and external customers.
Senior Service Engineer
Mettler Toledo (Thailand) Limited
01.2012 - 01.2022
-Senior Service Engineer : 2019-2022
-Technical Support for Analytical and Laboratory Products
-Assigned to Depot Team Leader (Depot repair services) 2019-2022
-Instructor : Service Seminar of analytical instrument
-Assigned to action as Technical Manager : 2018-2022
Met to scope of work under ISO/IEC 17025
Method Validation/Verification, Technical Competence & Training, Equipment & Facilities Measurement Traceability, Data Integrity & Reporting, Uncertainty Estimation, Audit Technical Operations
-Assigned to join to team role in as "Key User" (Business Transformation) : 2019-2021
-Process Optimization
-System Testing & Design
-Acting as the primary liaison between project teams and end-users
-Training & Support (conducting user training and facilitating)
-Feedback Collection (Gathering user feedback to improve new workflows and ensure adoption)
Service Engineer 2012-2019
-Responsible for in-house & on-site calibration and
certification of Analytical Instrument products
-Responsible for installation, repairing and provide services to customer
-Collaborated with other application team
-Support customer for technical issue on phone call and remote diagnostic
Education
Bachelor of Science - Applied Physics
King Mongkut's Institute of Technology Ladkrabang
Bangkok, Thailand 04.2001 -
Skills
Leadership skills
Management skills
Project coordination
Technical presentation
Team collaboration
Accomplishments
ERP Implementation Project
-Achievement to create Depot Repair Scenario
ISO/IEC17025 Accreditation
-Achievement to Increasing calibration standards to be sufficient to provide services under the accreditation.
Inventory,Spare Part
-Documented and resolved stock provision which led to Reduce to minimum possible.
Software
Omputer literacy on MS Office, CAD
Oracle Database (Empower backend)
Waters Empower CDS
Certification
Become Effective Communicators, DALE CARNEGIE
Timeline
Safety Officer, Supervisory Level | SRD CONSULTANT
01-2024
Senior Engineer
DKSH TECNOLOGY LIMITED
02.2022 - Current
Interpretation ISO9001 : 2015 Requirement | INTERTEK
03-2021
ISO/IEC 17025 : 2017(E) General requirements for the competence of testing and calibration laboratories |NIMT
01-2021
ISO/IEC 17025 : 2017 Internal Audit | NIMT
01-2021
Stellar Service for Call Centres, ACHIEVE GLOBAL-MILLER HEIMAN GROUP
11-2020
Become Effective Communicators, DALE CARNEGIE
05-2019
Senior Service Engineer
Mettler Toledo (Thailand) Limited
01.2012 - 01.2022
Bachelor of Science - Applied Physics
King Mongkut's Institute of Technology Ladkrabang
04.2001 -