Chantra Saehae

China Airlines

04.2008 - Current

Handled passport control duties efficiently, ensuring accurate documentation checks for international flights.
Checked in luggage and confirmed all carry-on items according guidelines.
Managed check-in processes for efficient boarding and minimized wait times for passengers by compliance with airline policies.
Oversaw ticketing, gate and ramp services.
Announced flight status updates by manul and PA system.
Educated passengers on safety procedures and provided assistance to disabled passengers.
Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
Prepared detailed passenger manifests and other reports to meet organizational needs.
Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
Maintained up-to-date knowledge of product and service changes.
Developed and implemented strategies to minimize customer wait times.
Monitored security and maintained operational protocols.
Resolved customer inquiries and complaints quickly.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.