Chantra Saehae
Passenger Service Office
Bangkok,10
Summary
Courteous Passenger Service Agent boasting 17 years of experience in airline customer service. Sound knowledge of airline operations and effective customer service strategies. Successful handling baggage, checking in passengers and conducting security screenings. Collaborative and friendly known to go extra mile to deliver customer satisfaction.
Overview
17
17
years of professional experience
Work History
Passenger Service Officer
China Airlines
04.2008 - Current
- Handled passport control duties efficiently, ensuring accurate documentation checks for international flights.
- Checked in luggage and confirmed all carry-on items according guidelines.
- Managed check-in processes for efficient boarding and minimized wait times for passengers by compliance with airline policies.
- Oversaw ticketing, gate and ramp services.
- Announced flight status updates by manul and PA system.
- Educated passengers on safety procedures and provided assistance to disabled passengers.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Prepared detailed passenger manifests and other reports to meet organizational needs.
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Maintained up-to-date knowledge of product and service changes.
- Developed and implemented strategies to minimize customer wait times.
- Monitored security and maintained operational protocols.
- Resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Bachelor - Chinese
ChiangMai Rajaphat University
Chiang Mai, Thailand 04.2001 -
Skills
Fluent in Chinese
Travel documentation expertise
Calm and professional under pressure
VIP support
Time management abilities
Adaptability and flexibility
Complaint resolution
Teamwork skills
Problem-solving abilities
Computer skills
Timeline
Passenger Service Officer
China Airlines
04.2008 - Current
Bachelor - Chinese
ChiangMai Rajaphat University
04.2001 -