Chanida Ratanavijai

• Managed a team of IT professionals, providing mentorship and guidance to boost productivity and ensure project success.
• Oversaw budget management for the IT department, allocating resources effectively while minimizing costs where possible.
• Coordinated large and medium scales technology migrations to minimize disruption while enhancing overall system capabilities.
• Evaluated emerging technologies for their potential impact on organizational goals, recommending viable solutions as needed.
• Fostered a culture of continuous improvement within the IT department through ongoing professional development opportunities for staff members.
• Oversaw development and implementation of improvements to support network operations.
• Managed life cycle replacement of hardware and software.
• Implemented and maintained technology and software budget.
• Liaised with other departments to minimize network interruptions and possible downtimes.
• Developed comprehensive disaster recovery plans, ensuring business continuity in case of unforeseen events or emergencies.
• Facilitated seamless communication between IT personnel and other departments, promoting collaboration on key projects.
• Enhanced IT infrastructure by implementing strategic technology upgrades and streamlining system processes.
• Managed the procurement process for IT hardware and software, ensuring timely delivery of necessary equipment to support ongoing projects.
• Collaborated with cross-functional teams to provide optimal technology support for various departments within the company.
• Implemented cybersecurity measures to protect sensitive company data and maintain compliance with industry standards.

· 2015, May

o IT re-organization

o IT process improvement

· 2015, Jul

o Motor front-end system

· 2016, Aug

o Claims online projects – digital, Mobile platform

· 2017 – 2019

o built several frontend platforms to support sales and services

o Security – Win10 migration

o ACE-Samaggi integration

· 2021-2022

o Personal Accident front-end system

o Property front-end system

· 2023 2024

o Partner’ systems integration

o Cigna Integration project

- Branding

- Systems lift and shift

- Data Migration

- Budget control

- Resources management

· Manage IT (application development and support and infrastructure) and Project teams

· Strategic planning on IT to align with company strategy

· Member of company management team, participating on IT decision making

· Projects management and implementation

· Managing Local Data Center and Company infrastructure

· Translated business requirements into technical specifications for development staff and solution providers

· IT Procurement management

· IT budget planning and controlling

· IT security : implementing security governance and control compliance program to meet regulatory requirements

· Implementing IT core system – PolicyAsia (AS400)

· Manage local project and co-ordinate on regional projects

· Evaluate new and existing technology products to improve organization

BCP supporting

· 2009 - Developed and Implemented Online Motor solution for Intermediaries (B2B)

· 2012 - Developed and implemented Online PA / TA solution for Intermediaries (B2B)

· 2013 – Developed and implemented Online TA to direct business (B2C)

· 2014 – Process Improvement on Claims processes

Full time job as a senior consultant and customers supports. Report to Helpdesk manager at head office in Singapore. Implemented software – insurance applications which running on AS/400, Unix and Windows2000, DB2 and Oracle as database

· Supporting 3 customers in Thailand on AS/400 platform, 1 customer on Windows2000

· Facilitate problem-solving meetings

· Test and implement computer programs

· Communicate program specifications to computer programmers

· Package demonstration and presentation to prospects as pre-sale work

· Design, Analyze and write users requirements as post-sale work

· Conduct application training to clients

· Vietnam Insurance (BAOVIET), Hanoi, Vietnam – Unix platform with Oracle database

· Royal and Sun Alliance Insurance (Thailand), current is renamed to IAG. Windows2000 with Oracle database

· Royal and Sun Alliance Insurance (Thailand), current is renamed to Safety Insurance,

on AS/400

· Mitsui and Sumitomo Insurance (Thailand branch), on AS/400

· SriMuang Insurance, on AS/400

· Bangkok Insurance, on AS/400

· Narai Insurance , current is renamed to LMG, on Unix

· Implementation of Y2K

· Implemented new motor tariff

· Implemented the application at Bao Viet Insurnace, Vietnam

· Implementing and testing Insurance application which running on AS/400

· Assisting and training users on the application and Microsoft software

· Planning and IT plan for the company, reviewing the system and introducing new technology to the company

· Planning and implementing computer security systems for database access control

· Designing and developing in-house insurance application

· Managing all IT projects

· Implementation of core Insurance system – GEN400 (AS400)

· Implemented e-mail system

· New Motor Tariff implementation (1992)