MS Office
Chalerm Ngoson
B.Eng Electrical Engineering
Kalasin
Summary
Experienced manager with a proven track record of leading teams and achieving success. Possessing strong leadership, planning, and organizational skills, I have developed these abilities throughout my successful career. My expertise lies in equipping employees to independently handle daily functions and meet customer needs seamlessly. Diligent trainer and mentor, bringing exceptional management abilities and a results-driven approach to every project.
Overview
23
23
years of professional experience
7
7
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Service & Operation Manager
Lion 3 Star Co.,Ltd. ( Aroma Group Company )
02.2023 - Current
- Company Overview: Aroma Group is a number one of Coffee Business in Thailand. we are distributor of world wide coffee brands and we have 28 Brands of coffee machine in our hand.
- I take care 13 Division. Training , Help Desk , Call Center , On-site , work shop , QC & QA , Coating , Spare Part Stock , Warehouse , Planner , Claim , Transportation , Quotation.
- Total : 66 employees
- Control Division, Department budgets.
- Setting KPI for all employees
- Setting a division and Department goals.
- Setting a day to day, week to week, month to month jobs
- Control buffer Stock, inventory, spare parts and repair technical standard, contact sale and customer for support since installation till end of product life
- Setup Help Desk standards
- Call center, inbound, Outbound Standards.
- Setup After sale standards
- Quotation, invoice, service contract , PM Contract
- Control the logistic center
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Service & Operation Manager
D.T.C. Enterprise Co.,Ltd.
01.2021 - 10.2021
- Company Overview: Number one of GPS and IoT Solution in Thailand
- Help Desk : 31 employees
- Technical Support : 78 employees
- IT Support : 33 employees
- Planner : 15 employees
- SIM Card management : 5 employees
- Buffer Stock : 5 employees
- Logistics : 5 employees
- After Sale Service : 7 employees
- Control Division, Department budgets.
- Setting KPI for all employees
- Setting a division and Department goals.
- Setting a day to day, week to week, month to month jobs
- Control buffer Stock, inventory, spare parts and repair technical standard, contact sale and customer for support since installation till end of product life
- Setup Help Desk standards
- Include IT support, Call center, inbound, Outbound
- Setup After sale standards
- Quotation, invoice, service contact
- Control the logistic center
- Contact to DTAC, AIS, TRUE for operated SIM Cards
- Number one of GPS and IoT Solution in Thailand
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Managing Director ( MD )
MBS Service Thailand.
01.2018 - 08.2020
- Company Overview: Sell & Service Smart Phone and Accessory of smart phone and computer and notebook
- This is a my company
- I setup it for support customer at Kalasin province
- We have 2 branches and 11 employees
- 2 shop supervisor, 1 account+HR admin, 4 reception admins, 4 technicians
- Sales: all of smart phone brand
- Iphone, Samsung, OPPO, VIVO, MI, Huawei and other
- Service: repairing for all of smart phone, computer and notebook
- Buy: the second hand phone for repair and re-sell again
- Control company budget
- Setting KPI for all employees
- Setting a company goal
- Setting a shops goal
- Setup Stock, inventory, spare parts and repair technical standard, contact sale man from smart phone and operator and computer
- Sell & Service Smart Phone and Accessory of smart phone and computer and notebook
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
- Delivered consistent revenue growth by identifying new business opportunities and expanding service offerings.
- Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Cultivated a strong organizational culture built on integrity accountability teamwork which resulted in higher retention rates among staff.
Service Manager
OPPO Thai Co., Ltd
07.2015 - 12.2017
- Company Overview: Smart Phone and Accessory of smart phone
- OPPO is a big company for smart phone and selling for 22 countries in the world
- I take care for Thailand service department
- We have 48 service shops in Thailand
- We have 65 engineers, 68 reception admins, 35 back office admins and we support customer more than 100,000 persons per month
- Follow ITIL standards
- SS: Service Strategy (กลยุทธ์ด้านการบริการ) setup a service concept and followed it
- The concept is friendly, convenient & professional
- Control budget for monthly and yearly
- Work closely with factory for technical and data base
- Work closely with Retail and Operation customer
- Setup service organization
- Setup service teams
- Front end, admin support, technical support, spare part inventory, software update, training, customer feedback, internal audit and customer satisfaction team
- Setup service center shops
- Find location
- - set up shop team
- - build construction within budget
- Setup service standardization
- Reception admin standard, engineering standard, CSAT standard, inventory standard, training standard
- SD: Service Design (การออกแบบงานบริการ) setup service flow, setup outbound call center flow
- How to support customers, how to support sale teams
- ST: Service Transition (การส่งมอบงานบริการ) setup another department training standard
- - new PC training
- - new Sale training
- SO: Service Operation (การปฏิบัติงานบริการ) setup walk-in customer standard, setup retail customer standard, setup operator customer standard, setup DOA / DAP standard
- CSI: Continual Service Improvement (การพัฒนางานด้านบริการ) setup internal audit standard
- Setup KPI for rewards and fine
- Setup training standard
- - admin training
- - engineering training
- Setup voice of customer training
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Resolved customer complaints in professional and timely manner.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Met with customers to discuss service needs and develop effective and practical solutions.
Service Manager
Mahajak Development (Thailand) Co., Ltd
05.2012 - 06.2015
- Company Overview: Sound and lighting system
- They are only one distributor in Thailand for Denon, JBL, Crown, Soundcraft, Shure, Harmann Kardon and other
- I take care for 2 departments
- 1.- Service Room (2 engineers, 37 technicians, 9 admins) For service all of Denon, JBL, Crown, Soundcraft, Shure and other product in Thailand
- It's only one service center in Thailand
- 2.- On-site Service (4 engineers, 7 technicians, 3 admins) This department for service customer on PA site
- It mean, we must to adjust and repair and make everything follow customer requested
- It's including oversea site
- Such as Singapore site, Malaysia site, Cambodia site
- Setup service standards
- Setup call center team
- Work closely with the owner brand for technical
- Learning the new technology for teaching service team
- Feedback the problem back to factory
- Control service budget
- Control spare part inventory
- Setup KPI for developing team
- Study walk-in customer and retail customer for support them
- Work closely with sale team
- Setup on-site service standards
- Go to customer site for checking and approve it before transfer it to customer
- Meeting with customer for present service project
- Design contract for sign with customer
- Control budget within contract
- Setup schedule for support all of customer
- Work closely with all of customer
- Sound and lighting system
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Resolved customer complaints in professional and timely manner.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Met with customers to discuss service needs and develop effective and practical solutions.
Product Engineer
Molex (Thailand) Co., Ltd
05.2006 - 05.2011
- Company Overview: Global manufacturer of electronic, electrical and fiber optic interconnections
- Molex Thailand made all of connection wire harness
- My responsible as same as R & D engineer
- Created Molex Sale Drawing with OSDD programming
- Created BOM with SAP programming
- Sourcing new suppliers to support as customer requirement
- Support RoHs Document to QA department
- Contact customer for technical support
- Making PPAP document all of level to customer
- Transfer new product to production department
- Call first order meeting with Process, QA, Production, Planer, Buyer and Sale
- Created ECR/ECN with SAP programming
- Make sample with customer requirement
- Setting AQP team for support Automotive customer
- Documented and updated build, quality and performance records.
- Collaborated with cross-functional teams to ensure seamless integration of product components.
- Tested completed projects for functionality and implemented changes to production methods to rectify issues in final products.
- Led continuous improvements in engineering, resulting in clearer product design standards, better manufacturability and reduced engineering cycle time.
- Managed project timelines effectively, consistently delivering products within scheduled release dates.
- Developed new product designs with innovative features, resulting in increased market demand.
R&D Engineer
Magnet Research Co., Ltd
02.2004 - 04.2006
- Company Overview: Hi-Fi Audio System, Hi-Fi Stereo, Loud Speaker, Power Load
- Magnet is a company who have design and making all of Hi-Fi Audio System, Hi-Fi Stereo, Hi-Fi Amplifier, Loud Speaker and Power Supply
- Design Circuit of Hi-Fi stereo and power supply
- Design PCB and PCBA
- Testing and assembly All of amplifier and power supply
- Contact UL (USA) for Sent the Power supply unit to them for testing and get the approval
- Create BOM for production line
- Sourcing Material for use in project
- Design transformer for use in project
- Sound testing for finish good product (as same as Sound Engineer)
- Test Power Supply with UL 1449 and มอกřśşŝ-ŚŝŜş
- Respond project since design circuit till mass production
- Optimized current designs for increased efficiency, reducing material waste and production costs.
- Participated in formal internal design reviews of proposed products and components.
- Developed innovative solutions to complex engineering problems, contributing to the company''s competitive advantage.
- Improved product development by conducting thorough research and analysis of new technologies.
R&D Engineer
Delta Electronic (Thailand) Co., Ltd
11.2001 - 02.2004
- Company Overview: Global manufacturer of electronic component
- Delta is a very big global company
- We are the electronic component company
- My plant is making all of transformer
- High voltage transformer, low voltage transformer, coil, solenoid, inverter, ext
- Design transformer circuit
- Created drawing for prepare to customer
- Created BOM for quotation
- Sourcing Material for use in project
- Contact customer for technical support
- Making PPAP document all of level to customer
- Transfer new product to Pilot Run
- Created ECR/ECN with SAP programming
- Make sample with customer requirement
- Setting AQP team for support Automotive customer
- Optimized current designs for increased efficiency, reducing material waste and production costs.
- Participated in formal internal design reviews of proposed products and components.
- Developed innovative solutions to complex engineering problems, contributing to the company''s competitive advantage.
- Presented findings from research projects at industry conferences, establishing a strong presence in the field of R&D engineering.
Education
Bachelor Degree of Engineer - Electrical Engineer
Kasetsart University
Bangkok, Thailand 01.1997 - 01.2001
Major in Math-Sci - undefined
Kalasinpittayasarn School
01.1994 - 01.1997
Skills
Excellent for corresponding by e-mail and internet
undefinedSoftware
SAP , ERP , Saleforce
OrCAD , Protel , MSDD
Additional Information
Driving License, have a car
Apprenticeshipexperience
Research and Development, G-Tech Co. Ltd, 04/01/00, 03/31/01
Parttimeexperience
- Teacher for High Vocational Students, 2001
- Teacher for Grade 3 Students, 2011
- Owner of Internet & Game Center Shop, 01/01/11, 12/31/13
- Tutor for High Vocational Students, 01/01/19, 12/31/20
Training
- Customer Service, OPPO / China
- Customer Service, OPPO / Malaysia
- Customer Service, OPPO / Vietnam
- Customer Service, OPPO / Indonesia
- Service for Denon, Denon / Japan
- Service for Denon, Denon / Singapore
- Service for Haman Kardon, D&M / Singapore
- Service for Shure, Shure Asia / Hong Kong
- Product Training, Molex (Thailand) Ltd., Champion of the class
- ISO 9001: 2000, Molex (Thailand) Ltd.
- Six Sigma programming, GE (Thailand) Ltd.
- FMEA, PPAP, Molex (Thailand) Ltd.
- Work Manager Programming, Molex (Thailand) Ltd.
- SAP System (Eng Module), Delta Electronic (Thailand) Ltd. and Molex (Thailand) Ltd.
- One Space Designing both drafting & modeling, Magnet (Thailand) Ltd.
- ISO/TS 16949, ISO 13485, TUV. Standard by IEC at Delta Electronic (Thailand) Ltd. and Molex (Thailand) Ltd.
- IC License, SET, No.107509
Personal Information
- Age: 47
- Date of Birth: 08/20/78
- Nationality: Thai
- Marital Status: Married
Accomplishments
- Supervised team of more than 100 staff members.
Affiliations
- Institute of Electrical and Electronics Engineers
Certification
Salesforce Administrator Certification – Salesforce.com, Inc.
Timeline
Service & Operation Manager
Lion 3 Star Co.,Ltd. ( Aroma Group Company )
02.2023 - Current
Service & Operation Manager
D.T.C. Enterprise Co.,Ltd.
01.2021 - 10.2021
Managing Director ( MD )
MBS Service Thailand.
01.2018 - 08.2020
Service Manager
OPPO Thai Co., Ltd
07.2015 - 12.2017
Service Manager
Mahajak Development (Thailand) Co., Ltd
05.2012 - 06.2015
Product Engineer
Molex (Thailand) Co., Ltd
05.2006 - 05.2011
R&D Engineer
Magnet Research Co., Ltd
02.2004 - 04.2006
R&D Engineer
Delta Electronic (Thailand) Co., Ltd
11.2001 - 02.2004
Bachelor Degree of Engineer - Electrical Engineer
Kasetsart University
01.1997 - 01.2001
Major in Math-Sci - undefined
Kalasinpittayasarn School
01.1994 - 01.1997
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