- Open-minded, Hard-working, stress resistant, flexible and constantly try to improve my skills and knowledge.
- 10 years experienced in 5 & 4 stars hospitality and tourism industries
- Strong ability to work well with others as part of a team
- Able to handle emergency situation
- Willing to help, willing to learn
- Develop and empower people by setting clear and measurable goals. Identify, cultivate and retain high potential employees. Actively recruit talented, motivated and engaged people. Effectively train and onboard new employees
- Supervise the operational activities of the hotel front desk within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit levels
- Prepare a shift briefing to communicate activities, short take training, and any problems and special information to the next shift
- Coached employees through day-to-day work and complex problems.
- Develop and empower people by setting clear and measurable goals. Identify, cultivate and retain high potential employees. Actively recruit talented, motivated and engaged people. Effectively train and onboard new employees
- Supervise the operational activities of the hotel front desk within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit levels
- Prepare a shift briefing to communicate activities, short take training, and any problems and special information to the next shift
- Coached employees through day-to-day work and complex problems.
- In charge of the Ang Pao Hotel and the Baan Promphun Villa.
- Develop and empower people by setting clear and measurable goals. Identify, cultivate and retain high potential employees. Actively recruit talented, motivated and engaged people. Effectively train and onboard new employees
- Supervise the operational activities of the hotel front desk within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit levels
- Develop and empower people by setting clear and measurable goals. Identify, cultivate and retain high potential employees. Actively recruit talented, motivated and engaged people. Effectively train and onboard new employees
- Supervise the operational activities of the hotel front desk within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit levels
- Prepare a shift briefing to communicate activities, short take training, and any problems and special information to the next shift
- Managing all segments of a resort, including lodging, food and beverage management, human resources, housekeeping, attractions, and guest services.
- Be in charge of employees, finances, customer service, promotions, and quality control
- management systems and analysis of reports
- Develop and empower people by setting clear and measurable goals. Identify, cultivate and retain high potential employees.
- Supervise the operational activities of the hotel front desk within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit levels
- Prepare a shift briefing to communicate activities, short take training, and any problems and special information to the next shift
- Fully in-charge of Front office manager and assist in the day-to-day operation of the hotel manager
- Analyzing customer feedback and providing strategic direction to continuously improve overall rating
- Manage payroll expense budget through workforce management systems and analysis of reports
- Assist in the day-to-day operation of the hotel front office manager
- Supervise the operational activities of the hotel front desk within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit levels
- Prepare a shift briefing to communicate activities, short take training, and any problems and special information to the next shift.
- Directly responsible to satisfying with the customer requires, complaint handling and report to all management.
- Responsible to handling all guest's request via email as well as email from in-house department
- Recheck the guest's booking before and after check in, Improve resort host and bell boy work proficiency as well as assign the room for upcoming guests.
- Fluent in English, written, reading & spoken
- Highly proficient in Hotel System in Opera, Amadeus, Comanche, Smart Finder, Epitome, Easy FO & ADS System
- Excellent command of Microsoft Office Tools™
- Exceptional skills in most Internet applications
- Safety Officer Management level ( Fire Protection), Royal Phuket City, phuket 2023
- Train the Trainer, Katathani Phuket Beach Resort QCC&SQ2011, Katathani Phuket Beach Resort
- Culture awareness training, Avista resort & spa, Kata Phuket