Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Chaksachon Pheasangka

Chaksachon Pheasangka

Phuket, Krabi

Summary

- Open-minded, Hard-working, stress resistant, flexible and constantly try to improve my skills and knowledge.

- 10 years experienced in 5 & 4 stars hospitality and tourism industries

- Strong ability to work well with others as part of a team

- Able to handle emergency situation

- Willing to help, willing to learn

Overview

13
13
years of professional experience
1
1
Certification

Work History

Front Office Manager

Andamantra Resort & Villa Phuket
10.2023 - Current

- Develop and empower people by setting clear and measurable goals. Identify, cultivate and retain high potential employees. Actively recruit talented, motivated and engaged people. Effectively train and onboard new employees

- Supervise the operational activities of the hotel front desk within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit levels

- Prepare a shift briefing to communicate activities, short take training, and any problems and special information to the next shift

- Coached employees through day-to-day work and complex problems.

Front Office Manager

Railay Princess Resort & Spa
03.2023 - 10.2023

- Develop and empower people by setting clear and measurable goals. Identify, cultivate and retain high potential employees. Actively recruit talented, motivated and engaged people. Effectively train and onboard new employees

- Supervise the operational activities of the hotel front desk within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit levels

- Prepare a shift briefing to communicate activities, short take training, and any problems and special information to the next shift

- Coached employees through day-to-day work and complex problems.

Front Office Manager

Ang Pao Hotel & Baan Promphun Villa
11.2022 - 02.2023

- In charge of the Ang Pao Hotel and the Baan Promphun Villa.

- Develop and empower people by setting clear and measurable goals. Identify, cultivate and retain high potential employees. Actively recruit talented, motivated and engaged people. Effectively train and onboard new employees

- Supervise the operational activities of the hotel front desk within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit levels


Front Office Manager

TreeHouse Villas Koh Yao
06.2019 - 04.2020

- Develop and empower people by setting clear and measurable goals. Identify, cultivate and retain high potential employees. Actively recruit talented, motivated and engaged people. Effectively train and onboard new employees

- Supervise the operational activities of the hotel front desk within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit levels

- Prepare a shift briefing to communicate activities, short take training, and any problems and special information to the next shift

Resort Manager

Villa Elisabeth Resort
05.2018 - 05.2019

- Managing all segments of a resort, including lodging, food and beverage management, human resources, housekeeping, attractions, and guest services.

- Be in charge of employees, finances, customer service, promotions, and quality control

Front Office Manager

Kata Sea Breeze Resort
10.2017 - 02.2018

- management systems and analysis of reports

- Develop and empower people by setting clear and measurable goals. Identify, cultivate and retain high potential employees.

- Supervise the operational activities of the hotel front desk within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit levels

- Prepare a shift briefing to communicate activities, short take training, and any problems and special information to the next shift

Assistant Guest Experience Manager (Head Butler)

Impiana Private Villas Kata Noi
11.2016 - 09.2017

- Fully in-charge of Front office manager and assist in the day-to-day operation of the hotel manager

- Analyzing customer feedback and providing strategic direction to continuously improve overall rating

- Manage payroll expense budget through workforce management systems and analysis of reports


Duty Manager

Novotel Phuket Kata Avista Resort & Spa
04.2015 - 09.2016

- Assist in the day-to-day operation of the hotel front office manager

- Supervise the operational activities of the hotel front desk within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit levels

- Prepare a shift briefing to communicate activities, short take training, and any problems and special information to the next shift.

Chief Resort Host

The Shore At Katathani
03.2011 - 04.2015

- Directly responsible to satisfying with the customer requires, complaint handling and report to all management.

- Responsible to handling all guest's request via email as well as email from in-house department

- Recheck the guest's booking before and after check in, Improve resort host and bell boy work proficiency as well as assign the room for upcoming guests.

Education

Vocational Certificate - Tourism Industry

Phuket Vocational Collage
Phuket, Thailand
04.2006

Skills

    - Fluent in English, written, reading & spoken

    - Highly proficient in Hotel System in Opera, Amadeus, Comanche, Smart Finder, Epitome, Easy FO & ADS System

    - Excellent command of Microsoft Office Tools™

    - Exceptional skills in most Internet applications

Certification

- Safety Officer Management level ( Fire Protection), Royal Phuket City, phuket 2023

- Train the Trainer, Katathani Phuket Beach Resort QCC&SQ2011, Katathani Phuket Beach Resort

- Culture awareness training, Avista resort & spa, Kata Phuket


Timeline

Front Office Manager

Andamantra Resort & Villa Phuket
10.2023 - Current

Front Office Manager

Railay Princess Resort & Spa
03.2023 - 10.2023

Front Office Manager

Ang Pao Hotel & Baan Promphun Villa
11.2022 - 02.2023

Front Office Manager

TreeHouse Villas Koh Yao
06.2019 - 04.2020

Resort Manager

Villa Elisabeth Resort
05.2018 - 05.2019

Front Office Manager

Kata Sea Breeze Resort
10.2017 - 02.2018

Assistant Guest Experience Manager (Head Butler)

Impiana Private Villas Kata Noi
11.2016 - 09.2017

Duty Manager

Novotel Phuket Kata Avista Resort & Spa
04.2015 - 09.2016

Chief Resort Host

The Shore At Katathani
03.2011 - 04.2015

Vocational Certificate - Tourism Industry

Phuket Vocational Collage
Chaksachon Pheasangka