Chaiwat Charoensuk
Field Service Manager
Bangkok
Summary
Dynamic Service Delivery Manager with a proven track record at Tetra Pak, enhancing customer satisfaction through strategic initiatives and effective team leadership. Skilled in automation and technical support, I excel in incident management and training, driving performance improvements while fostering strong client relationships. Committed to delivering high-quality service and solutions.
Overview
13
13
years of professional experience
1
1
Language
Work History
Service Delivery Manager
Tetra Pak
08.2018 - 07.2025
- Implemented strategies to increase customer service satisfaction ratings.
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Met with customers to discuss service needs and offer available solutions.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Managed a team of service engineers, ensuring timely completion of projects, and high-quality workmanship.
Field Service Engineer
Tetra Pak
08.2012 - 07.2018
- Scheduled service calls according to customer location and urgency of need.
- Provided remote support for clients experiencing technical difficulties, resolving problems quickly and efficiently without the need for on-site visits.
- Established strong relationships with customers through clear communication and consistent follow-up on outstanding issues.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Tested equipment performance and demonstrated operation and servicing of equipment to customer.
- Performed onsite installation, modification and maintenance of systems and equipment.
- Assisted sales teams with pre-sales consultations, helping to customize product offerings based on client requirements and expectations.
- Recommended design changes, upgrades and replacements to improve systems performance.
Education
Bachelor of Science - Electrical Engineering
RAJAMANGALA UNIVERSITY
Bangkok, Thailand 04.2001 -
Skills
Automation PLC , SCADA System (SIEMENS , ABB)
Industrial automation
Electrical troubleshooting
Field service (Dairy Processing equipment)
Equipment installation (Dairy Processing equipment)
Technical support
Incident management
Performance improvement
Resource allocation
Training and coaching
Customer satisfaction
Timeline
Service Delivery Manager
Tetra Pak
08.2018 - 07.2025
Field Service Engineer
Tetra Pak
08.2012 - 07.2018
Bachelor of Science - Electrical Engineering
RAJAMANGALA UNIVERSITY
04.2001 -
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