Chachada Sriprasong
Samut Prakan
Summary
Apply knowledge, abilities and experience to work, be determined to perform the duties as assigned, cooperate in the activities of the organization, and experience to develop myself. Customer Service Representative bringing top-notch skills in oral and written active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
8
8
years of post-secondary education
Work History
Coordinate Sales
PLANTNERY
01.2023 - Current
- Coordinate communication between sales representatives and other departments, ensuring smooth flow of information and support.
- Provide administrative support to sales representatives, including scheduling appointments, managing expenses, and preparing sales materials.
- Track and coordinate sales orders, requests, and inquiries, ensuring timely and accurate processing.
- Manage customer relationships, resolving issues and providing support as needed.
- Prepare and distribute sales reports, analyzing performance and identifying trends.
- Conduct market research and analysis to support sales strategies.
- Assist with product development and launch initiatives.
- Train and support new sales representatives.
- Maintain and update sales processes and procedures.
- Collaborate with marketing to develop and execute sales campaigns.
- Explore and implement technology solutions to enhance sales productivity.
Special customer service
ACommerce Company Limited
04.2018 - 07.2022
- Providing service to answer calls, answer chats, answer emails, line chat, make purchase orders for customers, reply to Facebook of all UNIQLO brands The next year, providing a service to answer calls about product tracking and product information through shopping, Lazada, JD, website, email, there are many brands such as Adidas, Reebok, gq 3m, etc.
Call Center
Security company Krung Thai Business Service Company Limited
08.2017 - 04.2018
- Receive customer service calls about the use of the application
- Check account balance Helping customers in case of problems using ATMs and mobile applications, blocking cards, etc.
Telesale
Market research firm RA
01.2013 - 01.2017
- Contact customers to inquire about their satisfaction with using the mobile service provider
- Listen to customer opinions and presented to the Head of Department.
Secretary
AiA Company
01.2011 - 01.2012
- Prepare purchase orders for insured customers Fill in the insured information store customer information in the system assist the insurance agent in filling out the paperwork and deliver the policy to customers
Call Center
Idea Master Company
07.2010 - 01.2011
- Receive customer service calls regarding telephone charges Receive customer complaints about the use of mobile signal change promotions for customers Receive payment for services via mobile phone
Education
Bachelor's degree -
Ramkhamhaeng University
High School - Science and Mathematics
Ratsadanupradit Anusorn School
Trang, 92 04.2001 - 04.2009
Skills
Personal Information
- Age: 33
- Height: 163 Cm.
- Weight: 54 Kg.
- Date of Birth: 04/12/1990
- Nationality: Thai
- Marital Status: Single
- Religion: Buddhism
Training
Customer Service Training 2021
Languages
Thai
Native language
English
Elementary
A2
Timeline
Coordinate Sales
PLANTNERY
01.2023 - Current
Special customer service
ACommerce Company Limited
04.2018 - 07.2022
Call Center
Security company Krung Thai Business Service Company Limited
08.2017 - 04.2018
Telesale
Market research firm RA
01.2013 - 01.2017
Secretary
AiA Company
01.2011 - 01.2012
Call Center
Idea Master Company
07.2010 - 01.2011
High School - Science and Mathematics
Ratsadanupradit Anusorn School
04.2001 - 04.2009
Bachelor's degree -
Ramkhamhaeng University
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