Carys Leigh Evans
Summary
I am a versatile and meticulous individual with experience across the insurance, government, hospitality and tourism sectors. I pride myself on my exceptional organisational skills and am proactive in finding ways to improve productivity and performance. My strong verbal and written communication skills give me the ability to work well both individually and as part of a team and allow me to communicate with individuals from diverse social and cultural backgrounds with confidence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Receptionist Coordinator
Heron Island Resort
11.2024 - 01.2025
- Enhanced customer satisfaction by efficiently managing a high volume of incoming calls and greeting clients in a professional manner.
- Expedited problem resolution for dissatisfied customers by escalating concerns to appropriate managers or supervisors when necessary.
- Promoted a positive company image through courteous interactions with clients both over the phone or face-to-face encounters at the reception desk.
- Supported administrative staff by handling mail distribution, data entry tasks, and document preparation as needed.
- Improved client relations with exceptional communication skills, providing information on products and services as needed.
Receptionist
Palm Bay Resort
05.2024 - 11.2024
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Corresponded with clients through email, telephone, or postal mail.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Reduced waiting times for visitors by implementing more efficient check-in process.
Administrative Officer
Government of Western Australia
04.2023 - 05.2024
- Perform general administration duties for Seniors Card Department
- Manage main reception and communicate and interact effectively with clients
- Provide assistance to seniors with the completion of applications for cards and rebates
- Accurate sorting, processing and approval of new applications
- Maintain archive boxes and ensure batches are in correct order
- Administrative tasks including data entry, email management, filing and scanning of documents
- Execute tasks and prioritise planned and unplanned jobs
- Work collaboratively with other departments and assist fellow colleagues with tasks as required
- Follow OHS procedures and maintain a safe work environment
- Ensure total compliance with company standards and regulations
Barmaid
Port Kenny Hotel
09.2023 - 12.2023
- Preparing alcoholic or non-alcoholic beverages for bar and patrons
- Interacting with customers, taking orders, and serving snacks and drinks
- Assessing bar customers' needs and preferences and making recommendations
- Mix ingredients to prepare cocktails
- Plan and present bar menu
Virtual Assistant
Milke Company
04.2022 - 03.2023
- Responsible for creating and scheduling engaging content for various social media platforms
- General administration duties including email management and calendar management
- Effective copywriting to increase audience interest and convey brand messages
- Create engaging and relatable content using Canva
- Direct the use of social media content strategies to assist interaction of company with the public
- Develop and execute social media strategies to increase brand awareness and drive website traffic
Sales Assistant
Markerstudy Insurance
06.2021 - 04.2022
- Provide exceptional customer service and communication to customers
- Take inbound calls and provide customers with information relating to insurance options
- General administration duties including data entry and completion of client documents
- Resolve customer complaints in a professional and timely manner
- Work collaboratively within a team environment and support peers to get the job done via teams
Food and Beverage Assistant
Hyatt Regency
03.2020 - 05.2021
- Responsible for waitressing duties and responding to all customer enquiries promptly and efficiently
- Assist with food preparation as required
- Maintain a hygienic and sanitised workspace and perform general cleaning duties
- Take and follow directions and take initiative in the workplace
- Recognise and respond accordingly to safety hazards and risks in the workplace
Retail Sales Worker
OUTFIT Fashion
08.2014 - 08.2018
- Provide exceptional customer service, maintaining a friendly and professional manner at all times
- Identify customer needs and preferences and recommend merchandise accordingly
- Ability to follow instruction, take direction and communicate effectively with Supervisor and team
- Accurately operate point of sale including cash handling and EFTPOS
- Receive shipments, accurately unpack and mark off stock against invoices
Education
Bachelor in Education Studies BA (Hons) -
Manchester Metropolitan University
01.2021
Certification
- Transformational Breathwork Facilitator
- Reiki Level 1 and 2
- Cacao Facilitator
Timeline
Receptionist Coordinator
Heron Island Resort
11.2024 - 01.2025
Receptionist
Palm Bay Resort
05.2024 - 11.2024
Barmaid
Port Kenny Hotel
09.2023 - 12.2023
Administrative Officer
Government of Western Australia
04.2023 - 05.2024
Virtual Assistant
Milke Company
04.2022 - 03.2023
Sales Assistant
Markerstudy Insurance
06.2021 - 04.2022
Food and Beverage Assistant
Hyatt Regency
03.2020 - 05.2021
Retail Sales Worker
OUTFIT Fashion
08.2014 - 08.2018
Bachelor in Education Studies BA (Hons) -
Manchester Metropolitan University
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