Brooklyn Kron
Customer Relations Expert
Summary
Customer Success Manager with extensive experience in sales, operations, and client relationship management. Proven ability to resolve complex administrative challenges and streamline processes, resulting in enhanced efficiency. Expertise in contract management and maintaining high customer satisfaction levels.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
Customer Success Manager
Express Insurance
03.2025 - 11.2025
- Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings.
- Assisted customers with onboarding and product setup as well as assisted insurance agents in getting proper information on each clients needs and lender requirements.
- Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Nurtured long-term partnerships by maintaining open lines of communication and providing consistent support.
Guest Service Expert
Marriott International
01.2024 - 04.2025
- Exhibited exceptional multitasking skills and ability to operate well under pressure while working in a fast paced luxury environment.
- Consistently cultivated and maintained long-term relationships with repeat clients throughout my tenure.
- Fostered creative problem resolution, time management, and collaboration skills.
- Managed inventory and ordering lists for staff, maintaining an organized stockroom.
Client Service Associate
Raymond James Financial
09.2024 - 03.2025
- Assist clients in the creation and management of their accounts, ensuring a smooth onboarding process and providing ongoing support.
- Facilitate the transfer of funds for clients, guaranteeing accuracy and efficiency in all transactions.
- Review and monitor financial records and investment accounts to confirm they are in compliance with regulatory standards.
Business Assistant
Grand Central Smiles
08.2023 - 12.2023
- Prioritized leads and maintained connections with prospective patients.
- Verified insurance benefits, submitted claims, and managed insurance payments and patient collections.
- Addressed insurance appeals and followed up on denials, ensuring timely resolution.
- Maintained detailed patient accounts and ledgers, providing accurate financial records.
- Communicate professionally with insurance representatives to resolve billing issues and clarify benefits.
- Scheduled patient appointments and educated patients on financial plans.
- Managed patient accounts and ledgers.
- Assisted in marketing and advertising efforts both in-office and remotely.
Barista
The Cart
04.2016 - 08.2023
- Managed ordering and stocking of supplies.
- Completed opening and closing duties efficiently.
- Served patrons food and drinks with high customer satisfaction.
Treatment Coordinator
Timock Family Orthodontics
03.2021 - 09.2021
- Lead sales advisor developing over $500,000+ of treatment for the office.
- Managed patient financial plans, including creating and presenting financial contracts.
- Experienced in handling OrthoTrac and Treatment Studio programs for patient management and billing.
- Developed and presented treatment plans based on diagnoses.
- Maintained a database of follow-up patients and coordinated payment plans.
- Communicated with outside doctors for complex treatment coordination.
Administrative Assistant/ Invisalign Sales Lead
Harbor Dental
05.2019 - 03.2021
- Sold over 200+ Invisalign cases to patients in this single doctor practice.
- Coded and submitted insurance claims, handled preauthorizations, and followed up on claim denials.
- Managed patient accounts, scheduled appointments, and maintained accurate records.
- Coordinated with insurance companies to resolve billing issues and processed appeals.
- Prepared financial contracts for patients using accurate CDT codes and insurance benefits.
- Managed business social media accounts for marketing and promotions.
Education
Associates of General Studies -
Front Range Community College
01.2021
Skills
Sales and Operations: Ability to generate leads while maintaining long standing relationships with clients
Research and Prospecting: Excellent networking capabilities, leveraging contacts, and mastering engagement and outreach systems
Accounts Receivable Management: Experienced in handling insurance accounts receivable and collection efforts
Managed Care Contracts: Knowledgeable in fee schedules, allowables, and working with non-participating providers
Problem Solving: Strong ability to identify and resolve issues related to insurance collections and billing
Organizational Skills: Excellent organizational skills for managing charge packets, filing documents, and maintaining records
Technical Proficiency: Proficient in using Microsoft Tools and Windows-driven software, as well as various medical billing systems (eSync, Henry Schein One, iDentalSoft)
Customer Service: Ability to promote a favorable company image and maintain positive interactions with clients to ensure retention and contract renewal in a remote setting
Certification
Salesforce Administrator - Currently Enrolled
Timeline
Customer Success Manager
Express Insurance
03.2025 - 11.2025
Client Service Associate
Raymond James Financial
09.2024 - 03.2025
Guest Service Expert
Marriott International
01.2024 - 04.2025
Business Assistant
Grand Central Smiles
08.2023 - 12.2023
Treatment Coordinator
Timock Family Orthodontics
03.2021 - 09.2021
Administrative Assistant/ Invisalign Sales Lead
Harbor Dental
05.2019 - 03.2021
Barista
The Cart
04.2016 - 08.2023
Associates of General Studies -
Front Range Community College