Brenda Scerri

• Improved customer satisfaction by promptly addressing and resolving support issues.
• Increased efficiency of problem-solving by implementing automated diagnostics tools for common issues.
• Implemented process improvements that resulted in reduced ticket resolution times and increased first-call resolution rates.
• Developed comprehensive documentation to facilitate knowledge sharing among team members.
• Answered customer support inquiries via specialized ticket tracking platforms.
• Created user accounts and managed access control.

• Strengthened internal controls through regular audits and adherence to regulatory requirements.
• Trained new and existing staff members in various financial procedures to prepare for job requirements.
• Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
• Negotiated favorable terms with vendors, resulting in significant cost savings for the company.
• Maintaing Document Manangement System.

Coordinated orders with route drivers.

Coordinated routes for the drivers.

Customer service phone and face to face.

• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.
• Electronic data entry
• Maintained customer files
• Loading of all customer contracts into the system