Microsoft Excel, Google Sheets
Benyapha Bothong
Office Manager
Summary
Experienced Manager with history of creating positive workplace culture. Demonstrated food expertise which include cooking and coffee beverages.
Overview
8
8
years of professional experience
Work History
Barista
Coffee and Trees
02.2023 - Current
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Office Manager
Play at Pool
05.2016 - 03.2024
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Implemented staff training programs, improving employee performance and team cohesion.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
Education
Bachelor of Arts - Political Science
Ramkhamhaeng University
Bangkok06.1995
Skills
Opening and closing duties
Cash Handling
Friendly and outgoing
Exceptional customer service
Espresso machine operation
Food Preparation
Software
Languages
Thai
Native language
English
Advanced
C1
Cycling, hiking and being close to nature.
I have a passion for cycling and enjoy outdoor activities which bring me closer to nature.
Timeline
Barista
Coffee and Trees
02.2023 - Current
Office Manager
Play at Pool
05.2016 - 03.2024
Bachelor of Arts - Political Science
Ramkhamhaeng University