Benjamin Rivera Branson
Armed Forces Europe
Summary
Dynamic Maintenance Technician with a proven track record at AAFES, excelling in preventive maintenance and troubleshooting. Known for enhancing guest satisfaction through effective problem-solving and a service-oriented mindset. Committed to maintaining high standards of cleanliness and functionality, while demonstrating a willingness to learn and adapt in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Maintenance Technician
Army Air Force Exchange Service, AAFES
01.2025 - Current
- Followed safety protocols to minimize workplace accidents.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Enhanced guest satisfaction in facility areas by maintaining high standard of cleanliness and functionality.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
Restaurant Team Member
Army Air Force Exchange Service, AAFES
10.2023 - 01.2025
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Cultivated warm relationships with regular customers.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
Sales Clerk
Defense Commissary Agency, DECA
06.2022 - 10.2023
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Handled returns or exchanges professionally, minimizing negative experiences for customers while adhering to company policies.
- Assisted in organizing store displays for maximum visibility and attractiveness to potential buyers.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Processed payments and returns with accuracy and efficiency.
- Kept front check out area clean and organized for efficient service.
- Efficiently restocked shelves during shifts, keeping merchandise levels consistent for seamless shopping experiences across all departments within the store.
- Opened and closed store by balancing cash registers and receipts.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Tutor
Western Technical College
02.2018 - 11.2019
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
- Provided homework assistance using specific curriculum and materials.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence, and build important learning skills.
Volunteer
Chasing Daylight Animal Shelter
06.2014 - 08.2014
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported animal welfare, caring for animals and facilitating adoption events.
- Communicated with staff members to stay informed about volunteer opportunities and events.
Education
Bachelor of Science - Computer Math Science And Technology
University of Maryland Global Campus
Adelphi, Maryland05-2025
Skills
- Problem-solving
- Preventive Maintenance
- Building maintenance
- Service-oriented mindset
- Snow clearing
- Willing to learn
- Troubleshooting strength
Timeline
Maintenance Technician
Army Air Force Exchange Service, AAFES
01.2025 - Current
Restaurant Team Member
Army Air Force Exchange Service, AAFES
10.2023 - 01.2025
Sales Clerk
Defense Commissary Agency, DECA
06.2022 - 10.2023
Tutor
Western Technical College
02.2018 - 11.2019
Volunteer
Chasing Daylight Animal Shelter
06.2014 - 08.2014
Bachelor of Science - Computer Math Science And Technology
University of Maryland Global Campus
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