Beatrice Abbott
Auckland
Summary
Attentive, friendly and efficient with reception and administration experience seeking a temporary administration, reception or office-based role of up to 3 months duration.
Overview
7
7
years of professional experience
Work History
Research Assistant
Urban Studies Lab
Bangkok, Thailand
12.2024 - 02.2025
- Performed literature reviews to ensure accuracy of results.
Receptionist (temporary)
Quay Park Surgery
Auckland
10.2024 - 11.2024
- Inputted appointments, handled patient information and booked surgeon and surgery rooms
- Worked in fast-paced environment with numerous surgeons and other medical staff
- Experience making insurance claims through a range of different insurers
- Friendly, open and culturally sensitive in interacting with patients including high numbers of pediatric patients
- Storing and sending information securely to DHBs and other medical centres
Policy + Regulation Consultant
Allen + Clarke
06.2022 - 09.2023
- Assisted in budget management for projects
- Utilised project management tools such as GANT charts
- Trusted with booking accommodation and rental transportation
- Exercised a high degree of self-management and timeliness while travelling for client projects
- Worked in a team to deliver presentations and seminars throughout the North Island in a public engagement project.
- Scheduled appointments for clients, customers, and other visitors.
Homelessness Policy Advisor
Ministry of Housing and Urban Development
02.2021 - 05.2022
- Led the accessible housing portfolio within the homelessness policy work programme
- Coordinated and chaired monthly homelessness working group meetings with 35+ external attendees
- Delivered a range of policy pieces and regularly proof-read and edited team documents that would be widely accessed.
Research and Evaluation Assistant
Standard of Proof
09.2020 - 11.2020
- Data entry to support an impact evaluation of a New Zealand primary school lunch programme.
Intern
Accident Compensation Corporation (ACC)
11.2019 - 03.2020
- Delivered a briefing on counsellors as Treatment Providers for sensitive claims.
Receptionist
Lumino Burton and Brown Dentistry
09.2017 - 03.2020
- Liaised between patients, dentists and specialists to book appointments
- Developed a professional phone manner and was led by efficiency and kindness
- Exercised appropriate patient confidentiality practices
- Used dental software EXACT
- Handled cash and payments
- Gained familiarity with Xero, Salesforce and Project BI.
Intern
New Zealand Red Cross
06.2019 - 12.2019
- Compiled a report to present to the International Delegates Manager on common trends and patterns from returned International Delegates.
Education
Bachelor of Arts in Development Studies -
Victoria University of Wellington
Wellington, NZ01.2020
Skills
- Professional phone manner
- Customer Relationship Management
- Ability to skillfully prioritise tasks
- Friendly and adaptable communicator
- Note-taking/minute-taking
- Proof-reading
- Report-writing
- Proficient in Microsoft Office Suite
- Cultural awareness
- Experience in talking with patients about outstanding invoices and finance
- Knowledgeable in EXACT dental software and quick to pick up medical and technical terms
Accomplishments
- YogaKoh 200-hour Yoga Teacher Training, 02/2024, 03/2024
- Volunteering with Conservation Volunteers, 05/2023, Present
- Te Reo Māori Introductory 1 at Te Kira Tuarua
- Taraika ki Pukeahu, 07/2020, 10/2020
Timeline
Research Assistant
Urban Studies Lab
12.2024 - 02.2025
Receptionist (temporary)
Quay Park Surgery
10.2024 - 11.2024
Policy + Regulation Consultant
Allen + Clarke
06.2022 - 09.2023
Homelessness Policy Advisor
Ministry of Housing and Urban Development
02.2021 - 05.2022
Research and Evaluation Assistant
Standard of Proof
09.2020 - 11.2020
Intern
Accident Compensation Corporation (ACC)
11.2019 - 03.2020
Intern
New Zealand Red Cross
06.2019 - 12.2019
Receptionist
Lumino Burton and Brown Dentistry
09.2017 - 03.2020
Bachelor of Arts in Development Studies -
Victoria University of Wellington
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