Bandith Kaewprom
Samutprakan
Summary
Hotel Frontline for over 15 years with Hotels International brand and Pre Opening hotel. Where my skills and experience will greatly enhance customer satisfaction, organizational success and my own personal growth. Eager and driven Team Focus on training of delivered as Brand Standard and Service Culture as exceeding guest satisfaction.
Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.
Overview
2025
2025
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Front Office Manager
InterContinental Pattaya Resort
10.2022 - Current
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Implemented staff training programs, improving employee performance and team cohesion.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
- Created, prepared, and delivered reports to various departments.
- Updated guests'' profiles systematically incorporating preferences and feedback for providing personalized experiences during future visits.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Coached employees through day-to-day work and complex problems.
- Analyzed performance metrics to identify areas of improvement in front office operations, implementing changes for better efficiency.
- Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences.
- Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Oversaw daily operations of front desk, ensuring all guest interactions were handled with high professionalism.
- Enhanced onboarding process for new front office staff, reducing time to full productivity.
- Increased repeat business by personalizing guest experiences and recognizing loyalty.
- Handled guest complaints with empathy and professionalism, restoring satisfaction swiftly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Assistant Rooms Division Manager
Holiday Inn Bangkok Sukhumvit
6 2019 - 09.2022
Assistant Manager
Le Meridien Bangkok Suvarnabhumi, Golf Resort and Spa
03.2019 - 06.2019
Assistant Front Office Manager
Holiday Inn&Suites Rayong City Centre
07.2017 - 11.2018
Guest Experience Manager
Holiday Inn Bangkok Sukhumvit
03.2015 - 07.2017
Executive Club manager
Holiday Inn Pattaya
08.2014 - 02.2015
Duty Manager
Holiday Inn Pattaya
08.2012 - 08.2014
Front Office Attendant/Personal Club Assistant
InterContinental Bangkok
03.2005 - 03.2011
Trainee at Kitchen
Carnival Cruise Lines
01.2002 - 08.2004
Education
Diploma/Associate Degree -
International Hotels and Tourism Industry Management School
01.2001 - 01.2003
High School Diploma - undefined
Suankularb Wittayalai Samutprakan
01.1998 - 01.2001
Skills
Customer Service
Property Management Systems
Policy and procedure modification
Operational Reporting
Inventory Control
Staff Training and Development
Database Administration
Training and coaching
Relationship Building
Documentation and control
Complaint Handling
Guest Relations
Personal Information
Date of Birth: 07/21/82
References
- Ms.Nuttanicha Srikaew, Director of Operations at InterContinental Sukhumvit, 081 925 0556
- Mr.Anat Hannarong, Operations Manager, InterContinental Pattaya Resort, 091 932 8749
- Ms.Bussaya Senawung, Human Resources Director, Hotel Indigo Bangkok Wireless Road, 02 207 4999
Specialcoursetraining
- Basic Fire training
- English for hospitality
- English Business writing
- Food Hygiene safety
- Train the Trainer of IHG
Timeline
Front Office Manager
InterContinental Pattaya Resort
10.2022 - Current
Assistant Manager
Le Meridien Bangkok Suvarnabhumi, Golf Resort and Spa
03.2019 - 06.2019
Assistant Front Office Manager
Holiday Inn&Suites Rayong City Centre
07.2017 - 11.2018
Guest Experience Manager
Holiday Inn Bangkok Sukhumvit
03.2015 - 07.2017
Executive Club manager
Holiday Inn Pattaya
08.2014 - 02.2015
Duty Manager
Holiday Inn Pattaya
08.2012 - 08.2014
Front Office Attendant/Personal Club Assistant
InterContinental Bangkok
03.2005 - 03.2011
Trainee at Kitchen
Carnival Cruise Lines
01.2002 - 08.2004
Diploma/Associate Degree -
International Hotels and Tourism Industry Management School
01.2001 - 01.2003
High School Diploma - undefined
Suankularb Wittayalai Samutprakan
01.1998 - 01.2001
Assistant Rooms Division Manager
Holiday Inn Bangkok Sukhumvit
6 2019 - 09.2022
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