Azneeza AL Aziz
Senior Business Analyst
Kuala Lumpur
Summary
Perceptive Senior Business Analyst with 15 years driving successful business processes for Multinational companies. Dedicated to maximizing impact of key performance metrics to enhance and expand business operations. Known for leveraging both macro and micro-scale analyses to generate holistic images of ongoing business operations for immediate actionability.
Overview
21
21
years of professional experience
5
5
years of post-secondary education
10
10
Certifications
Work History
Senior Blockchain Analyst
ALz Technology
Remote
08.2020 - Current
- Guided teams and refined Agile techniques throughout journey and evolution of delivery cycles, establishing documentation framework to support Agile methodology implementation with Waterfall-centric delivery team.
- Directed business analysts in executing and delivering various tactical and strategic plans.
- Analyzed sales, profitability and market conditions and presented findings in cohesive format.
- Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes.
- Identified process inefficiencies through gap analysis and outlined sensible solutions.
- Conducted interviews with key business users to collect information on business processes and user requirements.
Salesforce Business Analyst
Kinesis Money
09.2022 - 09.2024
- Standardized sales processes by configuring custom objects,
fields, page layouts, and record types in Sales Cloud
environment. - Implemented robust security measures by configuring roles,
profiles, permission sets, sharing rules, and field-level security
settings in Salesforce organization - Developed a deep understanding of organizational needs to
facilitate the deployment of tailored solutions within Salesforce. - Enhanced data accuracy by implementing validation rules and
data cleansing procedures. - Achieved efficient project delivery by utilizing Agile
methodologies and collaborating closely with stakeholders
throughout the development process. - Troubleshot incidents reported by end-users to schedule system
changes and identify permanent solutions. - Managed end-to-end project delivery, from requirements gathering to post-deployment support.
Senior Business Analyst
HP Inc
10.2015 - 07.2020
- Mentored teams and streamlined Type techniques through evolution of delivery cycles, establishing documentation framework to support agile methodology implementations.
- Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes.
- Created new analytical systems to boost vital business metrics visibility.
- Developed diverse reporting packages to meet individual needs of sales, marketing, product management and senior leadership.
- Analyzed performance metrics to identify opportunities to increase sales.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes.
- Assessed business requirements to forecast annual budgetary operational costs.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Identified process inefficiencies through gap analysis and outlined sensible solutions.
- Met with stakeholders to establish favorable business relationships and support mutually beneficial interests.
- Supported leadership team with reporting, analysis and business presentations to inform divisional strategies.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement.
Teritory Partner Manager
Hewlett Packard
05.2013 - 10.2015
- Identified and documented detailed business rules and use cases based on requirements analysis.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Documented project constraints business impacts and risks, noting potential impact to organization.
- Analyzed and assessed functional and organizational activities.
- Assessed business processes and identified ways to boost improvement.
- Mapped processes to holistically examine business flow and identify improvement opportunities.
- Maintained strong working knowledge of ERP, CRM and business intelligence tools and operational features.
- Mapped process activities to identify shortfalls and propose options to rectify operational inefficiencies.
- Created workflow diagrams and Gantt charts to clearly demonstrate processes and timelines.
Compliance Analyst
Hewlett Packard
05.2011 - 05.2013
- Reviewed audit and monitoring reports related to consumer and client activities.
- Stayed current with latest changes to applicable regulatory standards and company procedures.
- Updated Software spreadsheets with latest data to enhance strategic planning.
- Developed improvement and corrective action plans to bring operations in line with requirements.
- Assisted investigation and risk management teams with fraud investigations and risk identification.
- Prepared documentation and records for upcoming audits and inspections.
- Reviewed Type data to assess compliance with Type regulations.
- Wrote or updated standard operating procedures, work instructions or policies.
- Exceeded goals through effective task prioritization and great work ethic.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Developed team communications and information for meetings.
- Prepared variety of different written communications, reports and documents.
Siebel Business Analyst
Hewlett Packard
09.2009 - 05.2011
- Managed unit tests of new and in-situ Siebel modules.
- Analyzed production logs and data for potential issues during troubleshooting investigations.
- Performed configuration and scripting development for Siebel tools to introduce new enhancements and updates.
- Supported testing and remediation efforts.
- Investigated new solutions and tools for potential integration into ongoing development efforts and maintained standards.
- Integrated new interface elements to enterprise applications, prioritizing ease-of-use factors.
- Created documentation for managed Siebel environments to support multi-disciplinary development efforts.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Collaborated with upper management to drive strategy and implement new processes.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Carried out day-to-day duties accurately and efficiently.
Data Migration Analyst
Hewlett Packard
04.2008 - 09.2009
- Mapped data between source systems and warehouses.
- Completed quality reviews for designs, codes, test plans and documentation methods.
- Developed and modified programs to meet customer requirements.
- Tested software applications and systems to identify enhancement opportunities.
- Reviewed source documents and listings to compile resources for identifying and correcting data allocation issues.
- Analyzed content access, retention and evaluation projects to maintain nonstop information repository.
- Liaised between data management and IT support personnel to communicate ongoing system maintenance and new software development.
- Partnered with subject matter experts in continuous improvement process, upgraded data quality and recommended innovative information management strategies.
- Improved data collection methods by designing surveys, polls and other instruments.
- Compiled, cleaned and manipulated data for proper handling.
Business Analyst
Lenovo Malaysia
06.2007 - 03.2008
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Delivered analysis of market, sales and consumer trend impact on long and short-term strategies.
- Supported leadership team with reporting, analysis and business presentations to inform divisional strategies.
Signings and Backlog Specialist
IBM Malaysia
01.2004 - 05.2007
- Performed database management and analysis of business functions and processes.
- Managed invoices from vendors to assist accounting department in reducing annual expenses.
Education
Bachelor of Engineering - undefined
University Putra Malaysia
01.1999 - 02.2004
Skills
JIRA
SFDC
MDM
CRM
SQL
Microsoft Excel
Data Analysis
Data Governance
Data Migration
Data Visualization
Business Analysis
Process Improvement
Business Intelligence
Program Management
Change Management
Digital Strategy
Scrum
Blockchain
Business Intelligence (BI)
Agile Project
Business Objects SAP
SharePoint
Siebel Administration
Lead User Acceptance Test (UAT) for stakeholders
Project monitoring
Data analysis
Gap analysis
SQL and databases
Test case scenarios
Workflow Analysis
Web-based reporting tools
Certification
Process Improvement
Timeline
Salesforce Business Analyst
Kinesis Money
09.2022 - 09.2024
Senior Blockchain Analyst
ALz Technology
08.2020 - Current
Senior Business Analyst
HP Inc
10.2015 - 07.2020
Teritory Partner Manager
Hewlett Packard
05.2013 - 10.2015
Compliance Analyst
Hewlett Packard
05.2011 - 05.2013
Siebel Business Analyst
Hewlett Packard
09.2009 - 05.2011
Data Migration Analyst
Hewlett Packard
04.2008 - 09.2009
Business Analyst
Lenovo Malaysia
06.2007 - 03.2008
Signings and Backlog Specialist
IBM Malaysia
01.2004 - 05.2007
Bachelor of Engineering - undefined
University Putra Malaysia
01.1999 - 02.2004
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