AUNG KYAW KYAW
Assistant Branch Manager
Chiang Mai,50
Summary
Dynamic banking professional with a proven track record at Shinhan Microfinance, excelling in relationship building and staff development. Successfully enhanced customer satisfaction and retention through effective training and cross-selling strategies. Skilled in operations management and financial product sales, driving branch success and fostering a collaborative team environment.
Overview
8
8
years of professional experience
1
1
Certification
1
1
Language
Work History
Assistant Branch Manager
Shinhan Microfinance
09.2020 - 09.2023
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
Money Exchange Officer
Eastern Lad Money Changer
01.2016 - 07.2018
- Welcomed customers and helped determine their needs.
- USD,EUR,SGD,MYR,JPY Exchange.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
Education
Bachelor of Arts - MYANMAR
PYAY University
PYAY 04.2001 -
Skills
Relationship building and management
Certification
CM - Certified Manager Certification
Timeline
Assistant Branch Manager
Shinhan Microfinance
09.2020 - 09.2023
Money Exchange Officer
Eastern Lad Money Changer
01.2016 - 07.2018
Bachelor of Arts - MYANMAR
PYAY University
04.2001 -
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