Aung Ye
Ko Pha Ngan
Summary
Dynamic customer service professional with extensive experience at Culture Club Restaurant, excelling in staff management and team development. Proven track record in enhancing customer satisfaction through effective problem resolution and operational best practices. Known for a polished presentation and a high-energy attitude, driving team productivity and fostering positive client relationships.
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
2
2
years of professional experience
Work History
Receptionist
See Sea Hostel
04.2025 - 09.2025
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Collected room deposits, fees, and payments.
- Completed late check-ins and directed guests to rooms and facilities.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Prepared reports on guest satisfaction levels and other metrics.
- Excellent communication skills, both verbal and written.
Customer Service Representative Manager
Culture Club Restaurant
02.2024 - 12.2024
- Supervised large teams with guidance, support and direction for high-quality customer care.
- Welcomed customers and helped determine their needs.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Developed customer service initiatives to improve performance and uplift satisfaction scores.
- Built positive rapport and relationships for high levels of customer satisfaction.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Increased efficiency and team productivity by promoting operational best practices.
Education
B.A (myanmar) - Language Arts Education
Maubin University
Myanmar10-2019
Skills
- Staff management
- Scheduling appointments
- Time management
- Clerical support
- Professional and polished presentation
- Positive and professional
- High-energy attitude
- Team development
- Customer consulting
Languages
English
Professional Working
Thai
Elementary
Timeline
Receptionist
See Sea Hostel
04.2025 - 09.2025
Customer Service Representative Manager
Culture Club Restaurant
02.2024 - 12.2024
B.A (myanmar) - Language Arts Education
Maubin University