Atiphol Soonthornsingh
Managing Director
Bangkok
Summary
Achieved significant performance improvements through strategic initiatives and effective problem-solving.
Professional with strong background in hospitality management, delivering high-quality guest services in renowned establishments.
Consistently recognized for exceptional guest relations and resourceful problem-solving abilities. Known for fostering team collaboration and maintaining flexible approaches to meet changing needs, showcasing strong communication and organizational skills.
Skilled in mentoring and fluent in multiple languages, demonstrating strong leadership and cross-cultural awareness.
Overview
13
13
years of professional experience
1
1
Certification
3
3
Languages
Work History
Managing Director
Natura Commodities
05.2024 - Current
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
- Delivered consistent revenue growth by identifying new business opportunities and expanding service offerings.
- Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Increased overall company performance by implementing strategic management initiatives and streamlining operations.
- Implemented robust financial controls and reporting systems, ensuring accurate forecasting and budget management.
Chief Concierge
The St.Regis Bangkok
11.2011 - 04.2024
- Contributed to the development of marketing materials highlighting the hotel''s outstanding concierge services, ultimately increasing brand awareness and attracting new clientele.
- Maintained thorough knowledge of local attractions, restaurants, and services to provide accurate recommendations tailored to guest preferences.
- Enhanced guest satisfaction by promptly addressing concerns and fulfilling requests with attention to detail.
- Coordinated closely with event planners to manage logistics for conferences and meetings hosted at the property.
- Conducted regular staff meetings to review performance metrics and identify areas for improvement or recognition of excellence.
- Organized special events for VIP guests, ensuring memorable experiences that increased repeat business.
- Championed ongoing training programs to ensure all concierge team members remained up-to-date on local offerings and industry best practices.
- Collaborated with other departments to deliver seamless customer experiences from arrival to departure.
Education
Bachelor of Arts - Mass Communication
Ramkhamhaeng University
Bangkok 04.2001 -
High School Diploma -
Bangkok Christian Coll
Bangkok 04.2001 -
Skills
Mentoring and training
Recruitment strategies
Task delegation
Business development
Cross-cultural awareness
Effective problem solving
Fluent in multiple languages
Guest relations expertise
Strong leadership
Superior multitasking
Hospitality
Customer service
Certification
CPR/AED/First Aid Certification – American Red Cross or American Heart Association.
Timeline
Managing Director
Natura Commodities
05.2024 - Current
CPR/AED/First Aid Certification – American Red Cross or American Heart Association.
07-2022
Chief Concierge
The St.Regis Bangkok
11.2011 - 04.2024
Bachelor of Arts - Mass Communication
Ramkhamhaeng University
04.2001 -
High School Diploma -
Bangkok Christian Coll
04.2001 -
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