Asma Deeyae
Customer Service Executive
Petaling Jaya
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Executive
AEGIS BPO Malaysia Sdn Bhd
Petaling Jaya
04.2022 - Current
- Handles customer complaints and inquiries regarding policies and procedure via chat and email.
- Offered technical support for online purchases and helped customer navigate website to facilitate buying process.
- Assigned and designated job territories to customer care staff according to performance and history.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
True Touch Co., Ltd.
Bangkok
03.2019 - 02.2022
- Handling emergency call and live chat regarding power failure report under.
- Response to customer inquiries on social media platforms and email.
- Clarified customer issues and determined root cause of problems to resolve service complaints.
- Resolved complaints to satisfy customers and encourage future transactions.
Biometric Support, Passport Control
Intelligent Human Power Ltd.
Samut Prakarn
02.2019 - 12.2019
- Identified issues, analyzed information and provided solutions to problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Collaborated with team members to achieve target results.
Education
Bachelor of Humanities - English
Ramkhamheng University
Bangkok, Thailand 07.2015 - 11.2019
Skills
Microsoft Office Package
Service-oriented
35 Wpm typing speed
Troubleshooting
Languages
English: TOEIC 565 Malay: Good command Arabic: Basic
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Executive
AEGIS BPO Malaysia Sdn Bhd
04.2022 - Current
Customer Service Representative
True Touch Co., Ltd.
03.2019 - 02.2022
Biometric Support, Passport Control
Intelligent Human Power Ltd.
02.2019 - 12.2019
Bachelor of Humanities - English
Ramkhamheng University
07.2015 - 11.2019